Customer Service Support Specialist - TS/SCI with Polygraph

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. We are looking for an administrator to support student training/instructors. The work hours for this position are 7:30am - 4:00pm.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 3+ years of related
• Required Skills & Experience:
• Demonstrated experience working while under pressure, and being able to react, to quickly changing requirements.
• Demonstrated experience handling multiple tasks simultaneously with minimal supervision.
• Demonstrated experience to effectively communicate both verbally and in writing, to develop a rapport with partners at all levels.
• Demonstrated experience working with Windows-based PCs and common peripherals.
• Demonstrated experience working with standard desktop hardware and standard application suites to include Microsoft Office, Outlook, and Skype.
• Demonstrated experience working with specialized corporate and business applications.
• Demonstrated experience working with information security technologies and security guidelines.
• Demonstrated experience to solicit and define complex user requirements, resolve complex problems, and provide consultations with partners and technical personnel effectively.
• Demonstrated experience to disconnect, relocate, and reconnect laptops and IT equipment.
• Demonstrated experience to easily integrate and share knowledge and information with members of the team.
• Demonstrated experience to acquire and apply advanced technical and leadership skills.
• Desired Skills and Demonstrated Experience:
• Demonstrated experience as an Administrator.
• Demonstrated experience being a security custodian to include understanding the duties and responsibilities.
• Demonstrated transferring data.
• Demonstrated experience supporting iPad technology.
• Demonstrated experience with exceptional interpersonal and customer service skills.
• Security Clearance Level: TS/SCI with Polygraph
• Location: Dulles, VA- On Customer Site
• Work Schedule: M-F, 7:30am - 4:00pm.
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#WeAreGDIT
#JET
#GDITEnhanced2026
#VA_2026Alumni

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required