Sr. Manager, AWS Skills Center, T&C Future Builder Programs

DESCRIPTION

Lead the global strategy, operations, and expansion of AWS Skills Centers worldwide, driving AWS's mission to build a pipeline of future AI and Cloud builders. AWS Skills Centers are free, in-person training locations operated by AWS Training & Certification, offering fundamental cloud education and AI training to the public in fixed locations. These centers specifically target new-to-tech learners, career-changers, students, and community organizations, making cloud and AI education accessible to all. Through classroom instruction and interactive experiences, Skills Centers guide learners toward industry certifications, continued learning through AWS, and connections with the broader cloud community to support their career development journey. This role provides strategic vision and executive leadership for existing Skills Centers, while developing frameworks for partner-sponsored expansion, ensuring consistency in quality, experience, and outcomes across all locations.

Key job responsibilities
- Define and execute the global strategic vision for AWS Skills Centers, aligned with AWS's broader T&C Future Builder Program goals
- Develop scalable frameworks for Skills Center expansion through partner sponsorships and collaborations
- Create and maintain strategic relationships with key external stakeholders, including government officials, educational institutions, and community leaders
- Create and maintain strategic relationships with key internal stakeholders, including AWS T&C, AWS Public Sector, AWS Social Responsibility & Impact, and other across Amazon.
- Drive innovation in skills training delivery, particularly in cloud computing and AI technologies
- Lead operational oversight of multiple AWS Skills Centers, ensuring consistent delivery of high-quality training experiences
- Establish and maintain operational standards, KPIs, and success metrics across all locations
- Drive continuous improvement initiatives to enhance program effectiveness and operational efficiency
- Manage complex budgets and resource allocation across multiple sites
- Lead and develop a diverse team including site leaders, technical trainers, and technical program manager
- Foster a culture of innovation, learning, and operational excellence
- Drive talent acquisition and development strategies for Skills Center staff
- Ensure alignment between team goals and broader AWS objectives
- Guide the development and implementation of training curricula and programs
- Oversee the integration of new technologies and training methodologies
- Lead the strategy for cloud and GenAI experience spaces within Skills Centers
- Drive initiatives to measure and improve program impact and outcomes
- Develop and maintain relationships with key AWS stakeholders and leadership
- Create partnership frameworks for Skills Center expansion
- Engage with community leaders and organizations to ensure programs meet local needs
- Represent AWS Skills Centers in public forums and industry events

About the team
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

- 12+ years of product or program management, product marketing, business development or technology experience
- 6+ years of team management experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Bachelors degree or equivalent experience