Technical Manager

This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology (OIT), Enterprise Infrastructure and Operations Directorate (EIOD), and Network Operations Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across the agencies nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. 

Position Description: The Technical Manager is responsible for providing technical leadership, direction, and oversight for the planning, implementation, and ongoing operations of complex network and infrastructure systems. This position ensures that all technical aspects of the program align with customer objectives, security requirements, and performance standards. The Technical Manager will oversee technical personnel, manage enterprise monitoring solutions, and maintain the integrity and availability of the network environment. This role requires strong leadership, hands-on technical expertise, and the ability to coordinate across diverse teams to deliver mission-critical IT services effectively and efficiently.

Requirements

• Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations.

• Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice, Radio, Wireless, and Video) requirements and orders.

• Provides in-depth operational analysis of the agency Network and recommendations for IT alternatives in support of strategic modernization efforts for a nationwide network.

• Responsible for the management of network performance and end-to-end service quality for the agency Network infrastructure including managing and tracking of quality metrics relative to SLAs and OLAs.

• Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs.

• Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services.

• Provides support to end users, operations personnel, and Government program managers.

• Monitors and responds to hardware, software, and network problems.

• Provides the routine testing and analysis of all elements of the network facilities.

• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.

• Troubleshoots network systems when necessary and makes improvements to the network.

• Provide and support tools enhancements.

• Perform software and security patching. 

Required Skills:

• A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.

• Bachelors degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Communication. 

• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).

• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.

• Showcase leadership abilities by managing projects and teams. Be proficient in project management and have knowledge of security and compliance issues.

• Strong working knowledge of networking concepts and infrastructure, including TCP/IP, routing, switching, firewalls, and load balancing.

• Hands-on experience implementing and maintaining enterprise monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar platforms).

• Demonstrated experience in project management and team leadership within an IT or network operations environment.

• Proficiency in network and system troubleshooting using diagnostic tools and logs.

• Understanding of security and compliance requirements within government or enterprise networks.

• Familiarity with IT service management (ITSM) frameworks such as ITIL for incident, problem, and change management.

• Ability to develop and maintain technical documentation, network diagrams, and configuration records. 

• ITIL v3 or ITIL 4 Foundation certification 

Preferred Skills 

• Project Management Professional (PMP)

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) 

• CompTIA Network+ or Security+

• Experience managing or supporting federal or large-scale enterprise network environments. 

• Knowledge of network automation, scripting, or configuration management tools (e.g., Ansible, Python, PowerShell).

• Familiarity with cloud networking concepts (AWS, Azure, or hybrid architectures). Experience with risk management, capacity planning, and performance optimization in mission-critical environments. 

Soft Skills: 

• Leadership: Demonstrates the ability to guide, motivate, and mentor diverse technical teams. 

• Communication: Excellent written and verbal communication skills; able to convey technical information clearly to both technical and non-technical stakeholders.

• Problem Solving: Analytical thinker who can quickly diagnose issues and implement effective solutions. 

• Collaboration: Works effectively across teams and departments to achieve organizational goals.

• Customer Focus: Committed to delivering reliable, high-quality technical support and maintaining customer satisfaction.

• Adaptability: Able to perform effectively under changing priorities, shifting workloads, and evolving technologies.

• Accountability: Takes ownership of project outcomes and ensures commitments are met on time and within scope. 

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off
• Pet Insurance