Customer Service Representative

Job Description

Job Description

Minuteman Press is a full-service apparel, promotional, and printing company serving businesses throughout the region. Were currently looking for a dependable and energetic Customer Service Representative to become a vital part of our team. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you!

• Respond to customer emails and assist with quoting jobs

• Follow up on estimates and orders

• Deliver completed jobs and drop off marketing packets to potential clients

• Visit current customers to maintain strong relationships

• Assist in bindery and finishing work

• Help present and prepare custom t-shirt orders

• Support office tasks and general workflow

• Must be familiar with Microsoft Office (Word, Excel, Outlook)

• Strong communication and organizational skills

• Friendly and professional attitude

• Valid drivers license and reliable transportation

• Ability to multitask and stay on schedule

• Customer service or print industry experience is a plus (not required)

• Receive a high volume of inbound calls and emails
• Identify the reason for the customers call, collect relevant information, and provide quote
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively