DOW - Operations Manager
Qualifications:
- Bachelor’s degree in Information Technology, Management, Business Administration, or a related field.
- 8+ years of experience managing IT operations or enterprise system operations.
- Experience supporting DoD or federal IT operations.
- Strong knowledge of IT service management and operational best practices.
- Experience managing multi-disciplinary technical teams.
- Strong leadership, communication, and problem-solving skills.
- Experience preparing operational reports and executive briefings.
- Ability to obtain and maintain a DoD CAC and required background investigation.
- Oversee daily operations supporting the DSAID system across all functional areas.
- Ensure uninterrupted system sustainment and operational support services.
- Manage operational workflows, schedules, and staffing to meet PWS requirements.
- Monitor and report on operational performance metrics and service levels.
- Coordinate Tier 1, Tier 2, and Tier 3 operational support activities.
- Serve as escalation point for operational issues, incidents, and service disruptions.
- Coordinate with Program Manager, Project Managers, and Technical Leads.
- Ensure compliance with ITIL, cybersecurity, RMF, and operational procedures.
- Support incident management, problem management, and change management activities.
- Ensure operational readiness for releases, deployments, and system upgrades.
- Support continuity of operations (COOP) and disaster recovery preparedness.
- Prepare operational status reports and briefings for Government stakeholders.
- Support transition-in, transition-out, and steady-state operations.
- Ensure documentation of operational procedures, runbooks, and SOPs.
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