Market Hall - Market Specialist (Retail Store)

Job Description

Job Description

The Ukrop's Market Hall is a retail space for gathering, nourishing and sharing. Ukrop's Market Hall offers the "best-of" Ukrop's foods and legendary customer service in a friendly, neighborhood atmosphere. Dine-in or carry out your favorites-fried chicken, potato wedges, panini sandwiches, pizzas, and a full selection of chilled prepared entrees, sides, deli salads, and fresh baked goods. The Market Hall, located in Richmond, Virginia, is seeking to fill multiple full-time and part-time positions. The Market Hall hours are 7:00 am - 7:00 pm, Tuesday through Saturday. The positions and shifts vary, with occasional overtime during holiday peaks.

Join Ukrop's Homestyle Foods as a Market Specialist and bring your customer service and multitasking skills to a dynamic small retail environment. This full-time or part-time role is ideal for individuals who thrive in fast-paced settings and enjoy engaging with customers. As a key member of our Market team, you'll help deliver outstanding service, support food prep and merchandising, and maintain a clean and welcoming store environment.

Ukrop's Homestyle Foods: What drives us

We are a family-founded company with deep roots in the Richmond community. We value teammates who are Honest, Safe, Helpful, and Ingenuitive. We are committed to creating a workplace culture that reflects those values every day.

What it's like to be a Market Specialist at Ukrop's

The Market Specialists will provide excellent customer service, and a positive and professional attitude while serving our customers throughout the store. Market Specialists thrive on having the ability to learn multiple tasks, work a variety of positions and be on the move for an entire shift. Team Members delight in answering customer questions and requests, help maintain the general cleanliness and organization of the store, inside and out, register customer orders, stock displays, assist with receiving and stocking, working the service case in bakery and kitchen departments, prep food products, all while wearing a smile and with an upbeat attitude.

Essential Duties and Responsibilities

• Deliver outstanding customer service and ensure superior customer satisfaction.
• Proactively help customers with product suggestions or needs.
• Stay up to date on all in-store promotions and new products.
• May work at the front end of the store registering customer orders in a timely and efficient manner, collecting multiple sources of customer payments, carefully bagging customer orders, and performing opening and closing register duties.
• Work service, food prep and cooking areas in the bakery and kitchen departments.
• follow all company policies and procedures as well as local and state foods safety guidelines.
• Help to unload, and intake inventory daily products, stock cases and merchandise according to store guidelines.
• Help to maintain the cleanliness and upkeep of our store, including keeping floors free from debris, stocking of supplies in takeout areas, cleaning dining tables and other duties as assigned.
• Maintain a safe working environment by complying with company procedures and policies.
• Report on all food safety issues to manager.
• Perform all other duties that may be assigned.

Preferred Education and Experience

• Must be 16 years or older or have a Work Permit.
• Previous retail customer service experience preferred but not required.
• Previous food service experience and training preferred but not required.

Required Skills and Competencies

• Friendly, helpful, and able to engage with customers in a positive manner.
• Clear verbal skills for assisting customers, teammates, and supervisors.
• Work well with others in a fast-paced, collaborative environment.
• Ensure accurate pricing, product labeling, and food safety compliance.
• Ability to prioritize tasks and manage multiple responsibilities efficiently.
• Comfortable working in various departments, including hot foods, bakery, and cashiering.
• Handle cash transactions, operate a register, and use store systems accurately.
• Follow food handling, cleaning, and safety procedures.

Working Conditions

• Work performed in a retail grocery environment with exposure to hot, cold, and ambient temperatures.
• Frequent standing, walking, bending, and reaching; occasional lifting up to 50 lbs.
• Possible exposure to food odors, cleaning chemicals, and kitchen/bakery equipment.
• May operate registers, ovens, fryers, slicers, or scales depending on department needs.
• Requires regular interaction with customers and teammates.

Benefits

• Affordable healthcare upon eligibility
• Company-sponsored Life Insurance
• Short Term/Long Term Disability
• Company 401(k) upon eligibility
• Paid Time Off
• Birthday PTO
• Associate Referral Bonus
• Competitive Salary
• and more

Ukrop's Homestyle Foods is an Equal Opportunity Employer