Application Support & Documentation Analyst
Job Title-Application Support & Documentation Analyst
Client: Fannie Mae
Location: Reston, VA - Hybrid
No Visa Restriction
Need local profiles only as interview is in person
If relocation case then must come for in person on own expense
Top Skills Below:
1. Resolve application issues, client communications and actively engage in support and operations
2. Create or Update documentation in support of development efforts. Ex: detailed specifications, implementation guides, architecture diagrams or design documents.
3. Prior Identity and Access Management experience
4. Proficiency with Excel, Jira, Confluence, MyServices, etc.
Description:
- Resolve application issues, client communications and actively engage in support and operations
- Respond to trouble/support calls for applications in production in order to make quick repair to keep application running in production
- Actively participate in all Agile ceremonies. Participate in all team ceremonies including planning, grooming, product demonstration and team retrospectives.
- Understand and utilize DevOps tool stack to build, inspect, deploy, test and promote new or updated features.
- Create or Update documentation in support of development efforts. Ex: detailed specifications, implementation guides, architecture diagrams or design documents.
- Work with product owners and other development team members to determine new features and user stories needed.
- Familiar with other cloud services like azure or gcp.
- Good Communication and Articulation skills
- Problem-Solving and Critical Thinking
- Prior Identity and Access Management experience
- Experience with customer support
- Experience writing technical documentation and providing guidance to other teams.
- Excel proficiency
- Experience using tools like Jira, Confluence, MyServices, etc
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