IT Store Systems Specialist

Summary/Objective

As an IT Store Systems Specialist, you will play a crucial role in maintaining and managing all areas of daily IT operations, with a particular focus on multi-unit store systems. You will be responsible for testing and evaluating new technology, leveraging existing technology, and managing point-of-sale (POS) vendor/partner relationships. In addition, you will provide support as necessary to ensure the smooth functioning of our IT systems across our restaurant locations.

• Position pays $65,000 - $75,000 per year
• Reporting to Ashburn, VA office + up to 25% travel throughout the United States and Canada

Essential Functions

• Assist in the maintenance and management of all aspects of daily IT operations, with a primary focus on store systems.
• Test and evaluate new technology solutions to enhance operational efficiency and customer experience.
• Provide support to end-users, troubleshooting issues, and resolving technical problems related to store systems.
• Collaborate with the IT team to implement system upgrades, patches, and enhancements.
• Collaborate with cross-functional teams to implement IT projects and initiatives.
• Assist with helpdesk tasks and provide technical support as needed.
• Performs any other duties as assigned by supervisor.

Qualifications - Education, Experience, Skills, and Other Requirements

• High School diploma/certificate or equivalent is required.
• Preference for associate degree (or international equivalent) in information technology field, or at least two (2) years of relevant experience working in a similar corporate, hybrid IT infrastructure environment.
• Minimum two (2) years in a similar system or database administrator role, and three (3) years of related experience and/or technical training focused on basic understanding of Networking TCP/IP and VLANs to troubleshoot network-related issues, basic Object-Oriented Programming (OOP) concepts, and familiarity with SQL and JSON for data analysis and integration purposes. Micros (Oracle) Point of Sale support experience a plus.
• Aptitude to understand the wider network infrastructure and how each decision affects the long-term environment, its capabilities, and overall financial impact.
• Experience in working in or performing helpdesk tasks, providing support to non-technical end-users.
• Understanding of support tools, techniques, and how technology is used to provide IT services. Proven ability in delivering superior customer service.
• Demonstrated technical competence and experience with Microsoft Office Suites (i.e. Word, Excel, and PowerPoint), and Point of Sale (POS), inventory systems, and related commercial merchandising software.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation