Senior Charity and Agency Specialist

Atlantic Region CBO:

The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

The Atlantic Region CBO is seeking a dynamic and talented Senior Charity and Agency Specialist.

The Senior Charity and Agency Specialistÿis responsible for working in conjunction with the Agency Team Lead and Manager to coordinate the vendor activities of the Vendor Management team.

Key Responsibilities include:

• Demonstrates and applies knowledge of Federal guidelines as they relate to Medicare Bad Debt and Charity process.
• Participate in conference calls/meetings and build relationships with vendor liaisons.
• Directs any problems with accounts or identifies agency trends as needed to the appropriate Agency Team Lead and Manager.
• Organize and facilitate processing of all vendor/agency requests and worklists within the department, as well as the Medicare Bad Debt and Charity accounts.
• Reviews worklists to verify they are completed in a timely manner Review documentation received from patients who are applying for financial assistance with the facility.
• Contact patient for additional information if needed for eligibility review.
• Note accounts as appropriate Use all applicable websites in addition to financial information received from patients to determine if patient meets hospital defined financial assistance guidelines Review, process and analyze all reports related to monitoring and flow of patient accounts currently outsourced Other duties as assigned

About Universal Health Services:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquarters in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Position Requirements:

• High school diploma or equivalent and 1-3 years healthcare experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook);ÿcustomer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity and 1-3 years healthcare business office experience preferred.
• Understanding of payer claims processing philosophies Able to coordinate with vendor liaisons to assure timely resolution of patient accounts and processes Understanding of charity and medicare bad debt guidelines, bankruptcies, subpoenas, and affidavits.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

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