Technical Support Analyst
Job Description
Job Description
We are looking for a skilled Technical Support Analyst to join our team on a long-term contract basis in Colonial Heights, Virginia. In this role, you will provide essential technical assistance to ensure smooth operations and resolve user issues efficiently. This position requires a proactive mindset and expertise in troubleshooting, system support, and service desk management.
Responsibilities:• Respond promptly to technical support requests and service desk tickets, ensuring timely resolution.
• Troubleshoot and resolve issues related to Microsoft Windows 10 and other systems.
• Manage and maintain Active Directory, including user accounts and permissions.
• Provide guidance and support to end-users regarding hardware and software concerns.
• Collaborate with team members to identify and implement process improvements.
• Document resolutions and technical procedures for future reference.
• Assist in system upgrades and updates to enhance functionality.
• Monitor system performance and address potential issues proactively.
• Maintain a detail-oriented and customer-focused approach in all interactions.
• Ensure consistent compliance with company policies and technical standards.• Proficiency in Active Directory management and configuration.
• Solid understanding of Microsoft Windows 10 and related troubleshooting techniques.
• Experience handling service desk tickets and providing user support.
• Strong knowledge of Microsoft Windows systems and basic troubleshooting skills.
• Ability to communicate technical concepts effectively to non-technical users.
• Proven ability to work independently and as part of a team.
• Detail-oriented with excellent organizational and documentation skills.
• Prior experience in a help desk or desktop support environment preferred.
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