Utility Call Center Technician UCCT 25-33348

Job Title: Utility Call Center Technician

Location: Burke VA

Duration: 4 Months

Work Setting: On-Site

Rate: $16.00 per hour

Position Overview

We are seeking a detail-oriented Utility Call Center Technician to provide exceptional customer service and technical support for utility-related inquiries including sanitary sewer and stormwater emergencies. The ideal candidate will communicate effectively with residents businesses and internal/external agencies while managing service requests and coordinating field responses.

Key Responsibilities

• Deliver excellent customer service to residents business owners and government agencies in a professional manner.

• Answer and respond to phone calls emails and other communication types regarding sanitary sewer and stormwater emergencies and maintenance requests.

• Use GIS applications to research locations and ownership of utilities to assist field crews and inform decision-making.

• Investigate record create update and close service requests and work orders in the asset management system for Stormwater & Wastewater Management.

• Update boards contractor information staff availability and logbooks on a daily/weekly/biweekly basis as directed.

• Monitor Pumping Stations Branch (PSB) alarms in SCADA and Scout systems logging personnel entry/exit and relaying alarm status to appropriate teams.

• Dispatch inspectors and field crews using county electronic systems recording all necessary details (time location caller assigned inspector etc.).

• Maintain knowledge of environmental regulations agency practices policies and available resources to provide accurate information and guidance.

• Ensure compliance with reporting procedures for Sanitary Sewer Overflows (SSOs) and complete initial compliance reports.

Required Skills

• Accountability: Ownership of outcomes and resolution of customer issues.

• Customer Service: Timely respectful and effective support.

• Effective Communication: Clear concise verbal and written communication with internal and external customers.

• Problem-Solving: Ability to triage varied communications received by the call center.

• Flexibility & Resilience: Willingness to work after hours emergency shifts and during inclement weather.

Preferred Skills

• Knowledge of wastewater and/or stormwater systems.

• 12 years of experience with field agencies utilities or technical field support teams.

• Experience operating communication equipment in fast-paced environments.

• Basic knowledge of Tax Map Grids.

• Experience using asset management systems for work orders and maintenance history.

• Basic to intermediate skills in GIS applications.

• Intermediate proficiency in Microsoft Word Excel and Outlook.

Experience Requirements

Required:

• High school diploma or GED.

• At least one year of engineering technical support or related experience (or equivalent combination of training and experience).

Preferred:

• Ability to train 2032 hours per week during business hours (7:00 AM4:30 PM).

• Availability for weekend or overnight shifts (7 AM7 PM or 7 PM7 AM) after training.

Education

Required:

• High school diploma or GED.

Preferred:

• One year of vocational trade school or one year toward an applied science associates degree.

Additional Information

Physical Requirements

• Ability to communicate clearly (oral and written) research information make decisions and input/retrieve data from computers.

• Ability to secure the building including walking to verify lock and camera status.

• Ability to work 12-hour shifts including nights weekends holidays and administrative leave days.

• Ability to sit for extended periods stoop bend and reach as needed.

• Must be able to respond on-site to pump station alarms dispatch crews and open secured gates for emergency personnel.

• Must be physically and mentally able to use personal protective equipment in outdoor environments (hardhat eye protection hearing protection safety footwear PPE).

For more details reach at or Call / Text at .

About Navitas Healthcare LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Required Experience:

IC