Sales Development Representative

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary
A Sales Development Representative supports a commercial region or customer segment. This position serves as the principal CMA CGM contact for all customer rate inquiries for either import or export cargo, is responsible for maintaining understanding of trade lanes to effectively grow our market share, partners with field sales and works with trade/line to provide quotations, organizes and expedites customer contracts to ensure proper construction and filing of agreed terms and conditions, and expediting all issues by quickly resolving to reduce service failures or loss of business. This position supports overall business strategy and requires associates who are passionate about customers, can demonstrate the ability to adapt to our industry’s constant changing environment, execute the essential functions and duties as well as the day-to-day responsibilities.

Functions & Duties
• Overall knowledge of both import and export services with the ability to communicate rate negotiations with trade/line management on behalf of the customer/field representative.
• Work in concert with field sales representative to promote trade/line initiatives to include, but not limited to campaigns, eBusiness and value-added services, growing customer profile by researching and identifying market opportunities, gather competitive intelligence, qualify sales leads and shipping opportunities via NOVA Business, develop and maintain both customer and trade-lane specific business plans, submission of customer credit applications, etc.
• Arranges and communicates with trade/line management rate request quotes via the company's CRM system, customer volume forecasting, and structuring contract proposals/filings for trade approval and FMC filing.
• Produce and analyze sales reports
• Compiles and collaborates with sales/trade/line management expiring bullets, MQC shortfalls, and expiring contracts.

Knowledge, Skills, Abilities
• The ability to establish priorities and organize time effectively
• Excellent verbal, written and interpersonal communication skills
• Attention to details
• Ability to build and maintain professional relationships
• Maintain demeanor and proper etiquette with internal / external customers via phone and email.
• Working knowledge of commercial and financial terminology of international trade
• Proven computer literacy in Microsoft Office suite
• Demonstrate ability to work under pressure, and work with urgency when required
• Ability to determine client needs and effectively accommodate them
• Ability to problem-solve and find solutions to resolve customer issues
• Ability to multitask effectively, work well with others and be culturally sensitive

Qualifications
Education
Required/Preferred Education Level
Required High School Diploma or GED
Preferred Bachelor’s Degree

Work Experience
Experience Years of Experience Description
General Experience 1-3 years Minimum 2 years work experience required preferably in inside sales, sales or customer service.
Industry Experience 1-3 years Minimum 1 year transportation industry experience preferred,

Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at [email protected]