GSOC Dispatch Specialist-On Call

Job Description

GardaWorld Security Services is Now Hiring a GSOC On Call Dispatch Officer!

Ready to suit up as a GSOC On Call Dispatch Officer?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a On Call Dispatch Officer, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.

What’s in it for you:

• Site Location: Richmond, VA
• Set schedule: Full-Time 40 Hours A Week, Days & Shifts are TBA currently
• Competitive hourly wage of $27.00/Hour (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES : Those duties necessary to meet the minimum requirements of the position.
Other duties may be assigned

• SRO's will be assigned to train at 3 locations extending across the Greater Richmond area.
• Shifts of 8 – 12 hours 
• Must be able to accept last-minute assignments due to call-offs or No Call No Shows 
• Handle calls for service; intake of media and emergency calls
• Complete daily reporting; incident Report input and approval
• Notification elevation, upon approval; mass notification/Everbridge
• Conduct travel security reviews
• Red Tag/Hot Works reporting
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

BASIC QUALIFICATIONS : To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

• Must pass a skills-based assessment called “Criticall”, which is administered after successful completion of the interview process.
• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Type and Length of Specific Experience Required:

• Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to use logic and reasoning to reach conclusions and approaches to problem solving
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure

Knowledge and Skills Required:

• Proficient computer skills including Microsoft Office applications
• Ability to prioritize workload based on urgency
• Effective oral and written communication
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving
• Active listening
• Assess and evaluate situations effectively
• Synthesize facts, concepts, principles
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Advanced Creativity
• Multi-tasking
• Setting and achieving goals
• Logical/linear thinking
• Attention to detail
• Choosing from/among alternatives

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

• Associate degree or higher in Criminal Justice, Communications, or related field
• Verifiable and successful security experience
• Professional training and/or education in one or more of the following:
  • Customer service
  • Dispatch operations
  • Security and/or emergency services
• Documented experience and competency in the following Security Software Systems:
  • Access Control/ID systems (e.g., ProWatch)
  • Alarm Receiving Automation software (e.g., Onyx Works)
  • Incident Management and computer assisted dispatch software
  • CCTV/Video Management systems (e.g., MaxPro)
  • Mass Notification systems (specifically, Everbridge)
  • Business Intelligence and Travel Tracking (e.g., iJet and NC4)
• Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation, Technical Security Control Room, or similar environment

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Environment: Office; minimal to no exposure to extreme temperatures is expected
• Major activity: Working on PC and using telephone/radio while sitting
• Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

If you want a real career opportunity where you’re part of a dynamic supportive team that’s dedicated to your success, check us out. We’re a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you’ll have plenty of room to grow - and that’s just for starters. Explore your future with us today.

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GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work.
If you’re hired for a role at GardaWorld, you’ll never have to wait for a paycheck again! DailyPay’s most used features include:

• PAY: Get instant access to your money as you earn it
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• BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expenses

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