Front Desk Receptionist

Job Description

Job Description

Front Desk Coordinator

We are seeking a professional and highly organized Front Desk Coordinator to be the first point of contact for our patients. This role is responsible for coordinating all administrative aspects of patient visits, including managing registration, scheduling, insurance verification, and financial transactions to ensure efficient clinic operations and accurate record-keeping.

Key Responsibilities

• Answer incoming calls and triage appropriately

• Accurately collect and input comprehensive patient demographic, insurance, and appointment information, from various methods, into the electronic health records (EHR) system

• Ensure all necessary patient details, including guarantor information for minors, are recorded during initial contact or check-in.

• Manage patient communication regarding required documentation and portal access.

Insurance and Eligibility Verification:

• Collect and process detailed insurance information, including policy details and policy holder data.

• Candidates should be familiar with insurance payers and be proficient in performing eligibility checks.

• Verify coverage status, copayment, deductible, and coinsurance amounts.

• Communicate coverage status to patients, address discrepancies with payers, and ensure required authorizations (e.g., HMO referrals, Medicare referring providers) are in place prior to the appointment.

Financial Transactions:

• Process and collect required patient payments, such as specialist copays and amounts toward remaining deductibles, during the check-in or check-out process.

• Adhere strictly to established financial policies regarding the collection of payments when a patient has multiple insurance plans.

Clinic Flow Management:

• Manage the patient check-in process by verifying identity, collecting ID and insurance cards for scanning, and confirming completion of necessary forms.

• Coordinate the check-out process, including scheduling follow-up appointments and collecting final payments.

A typical day for our front desk employee begins with preparing the clinic, which includes turning on lights and the lobby speaker, logging into the Kiosk iPads, printing the provider's agenda, and updating patient charts with any missing information, like insurance or ID. Throughout the day, the core duties revolve around patient management and communication, such as checking patients in and out, verifying insurance eligibility and benefits, and collecting payments. The employee manages a high volume of administrative work, including answering and routing phone calls, checking voicemails and intramails, and responding to patient texts via Klara. They are also responsible for scheduling new and existing appointments, including contacting patients referred from faxes or the Picasso portal, sorting through faxes and emails, and uploading various patient documents (bloodwork, referrals, etc.) to charts. The end of the day involves closing procedures like turning off equipment and checking remaining voicemails and intramails to create tasks for the appropriate staff.

Job Type:

· Full-time: Current hours are 7:45am to 4:15pm

Experience:

• Dermatology knowledge is preferred.

• Experience with Modernizing Medicine software is a plus

Education:

· HS Diploma of equivalent

Benefits:

• Health insurance

• Paid time off

Work Location: In person