Concierge 2

Job Description

Job Description

We are looking for an experienced and service-driven Front Desk Coordinator to support a client site in Virginia. This is a Contract position focused on creating a welcoming, hospitality-centered workplace experience for employees, visitors, and service partners. The person in this role will serve as a key point of contact at the front desk, provide timely assistance across workplace services, and help maintain smooth day-to-day site operations.

Responsibilities:
• Welcome employees, guests, and vendors while delivering attentive front desk support and a strong first impression.
• Provide guidance on building, campus, and local area resources, and help resolve workplace service questions related to badges, parking, conference spaces, mail, luggage storage, and lost-and-found matters.
• Coordinate badge-related support and assist with access processes in alignment with site procedures.
• Monitor the lobby and reception area to ensure spaces remain organized, presentable, and ready for daily business activity.
• Respond promptly to service requests, share clear updates, and communicate effectively with staff, visitors, and leadership as needed.
• Partner closely with facilities, transportation, and other on-site teams to support a seamless workplace experience across service lines.
• Anticipate concerns, identify potential service disruptions or operational risks, and escalate issues quickly to protect business continuity.
• Support service improvement efforts by gathering feedback, contributing ideas, and helping the team meet site and client performance expectations.• Prior experience in concierge, front desk, hospitality, workplace services, or customer-facing administrative support.
• Strong verbal and written communication skills with the ability to interact professionally with employees, guests, vendors, and management.
• Proven ability to manage multiple priorities, stay organized, and follow through on requests with minimal supervision.
• Comfortable handling day-to-day operational questions and troubleshooting routine service issues in a fast-paced environment.
• Ability to work collaboratively with cross-functional teams, including facilities, transportation, and external service partners.
• Sound judgment in recognizing urgent concerns and escalating issues appropriately.
• Proficiency with standard office technology and a dependable approach to time management, professionalism, and client service.