Enrollment and Family Outreach Specialist

CHILDREN's LIGHTHOUSE of CHANTILLY (South Riding)
Chantilly, Loudoun County, VA

Job Description

Job Description

Enrollment & Family Outreach Specialist


Children’s Lighthouse of Chantilly — Early Learning School
Chantilly, VA | In-Person
Full-Time or Part-Time Considered
Mission: Create Joy

About the Role

We are hiring a warm, confident, and organized Enrollment & Family Outreach Specialist to help families move from inquiry → tour → enrollment.


This role is focused on:

  • Calling and following up with leads
  • Booking and confirming tours
  • Keeping the CRM clean and current
  • Re-engaging old leads
  • Supporting local community outreach


You must be comfortable talking to families on the phone every day.


Main Responsibilities

  • Call new leads quickly and consistently
  • Follow up by phone, text, and email
  • Ask families about child age, schedule needs, start date, and care goals
  • Book tours and confirm appointments
  • Follow up after tours
  • Reconnect with older leads
  • Keep CRM notes, lead stages, and next steps updated
  • Track tours, follow-ups, and enrollment progress
  • Support simple community outreach such as flyers, local visits, open houses, and events


What We’re Looking For

  • Warm, friendly, and confident phone presence
  • Comfortable making outbound calls
  • Clear, professional English
  • Organized and consistent with follow-up
  • Comfortable using CRM systems, email, texting tools, and basic reports
  • Positive, dependable, and goal-oriented
  • Able to represent our school with warmth and professionalism


Preferred Experience

  • Sales, admissions, appointment setting, telemarketing, or call-center experience
  • Childcare, preschool, private school, or education experience
  • CRM experience
  • IntelliKIDS experience is a strong plus
  • Community outreach or local marketing experience


Schedule

  • Full-time preferred
  • Part-time considered for a strong candidate
  • In-person role in Chantilly, VA


Success in This Role Looks Like

  • Leads contacted quickly
  • Tours booked every week
  • Tour no-shows reduced
  • Follow-ups completed on time
  • CRM is clean and accurate
  • Families feel welcomed before they visit


Location


Children’s Lighthouse of Chantilly
43385 Defender Dr
Chantilly, VA 20152


Job Type


Full-time or part-time


Work Location


In person

Posted 2026-06-04

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