Architect (ServiceNow)

ABOUT US:
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.

THE ROLE:
The Architect works directly with assigned clients to align ServiceNow platform capabilities with business outcomes, supporting enterprise ServiceNow initiatives under the guidance of senior architects. Responsibilities include contributing to platform and solution architecture, designing workflow and process improvements, creating architectural artifacts and models, and identifying opportunities to enhance the processes, data, and services enabled by ServiceNow.

This role requires strong communication, critical thinking, and analytical skills to help clients understand and execute appropriate technical strategies and tactical solutions across the ServiceNow platform, translating business vision into scalable and measurable outcomes.

TO BE SUCCESSFUL HERE YOU WILL:

• Serve as a technical advisor and day-to-day point of contact for assigned ServiceNow client stakeholders.
• Support projects of varying size to drive technology transformation and ensure solutions meet quality standards and objectives.
• Create and maintain architecture artifacts aligned to business/IT strategy and established platform standards.
• Contribute to ServiceNow platform architecture and governance (standards, roadmaps, and design patterns) under senior guidance.
• Support multi-module ServiceNow implementations across IT workflows and enterprise functions (e.g., ITSM/CMDB-CSDM, HRSD, SPM, and related capabilities).
• Assist in designing ServiceNow integrations using APIs and event-driven patterns, and contribute to secure data/service models.
• Analyze current-state capabilities, identify improvement opportunities (cost, efficiency, experience), and support target-state and gap assessments.
• Support compliance with architectural standards, change control, and data management; stay current on ServiceNow releases and emerging tech.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in IT (or related field) or 3+ years of relevant experience.
• 3+ years consulting experience delivering in-depth analysis and platform solutions.
• 3+ years working on an enterprise platform such as ServiceNow or Salesforce.
• 2+ years supporting or leading technical resources on project-level engagements.
• ITIL Foundation Certification.
• Knowledge of enterprise architecture and governance frameworks (e.g., TOGAF, Zachman; ITIL, COBIT, PMI, Agile).
• Experience creating architecture models and documentation.
• Experience delivering low-to-moderate complexity ServiceNow solutions at the project level.
• Experience supporting multi-module ServiceNow implementations (e.g., ITSM, CMDB/CSDM, HRSD, SPM, Discovery, Virtual Agent, GRC/IRM, SIR, SAM/HAM).
• Experience contributing to ServiceNow integrations and data models.
• Experience participating in platform governance or ServiceNow implementations in one or more organizations.
• Strong stakeholder engagement skills; trusted partner, collaborative team builder, open to feedback.
• Certifications: CIS Data Foundation (CMDB/CSDM) plus one additional CIS (preferred); ServiceNow CSA, CAD, and Implementation Badge.
  
  

OUR TALENT VISION:

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.
• Virtual happy hours and team-building events.

 
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT
The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required.

EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.