Business Process Consultant

Our client, an IT Services firm driving innovation in the federal government industry, are hiring a ServiceNow Business Process Consultant to join the team on a contract basis in Virginia. The successful candidate will take on a diverse range of responsibilities, including analyzing business processes, conducting market research, integrating technology solutions, responding to RFPs and supporting sales lead development.

Responsibilities

• Deliver strategic guidance to clients on best practices for streamlining and optimizing business processes.

• Define and document workflows, governance models, tools, key performance indicators (KPIs) and reporting structures to support enterprise-wide initiatives.

• Design process models and pinpoint areas for improvement using recognized industry frameworks and methodologies.

• Oversee requirement management throughout the full system development life cycle (SDLC), including cross-platform risk analysis.

• Develop comprehensive documentation, including flowcharts and diagrams, utilizing tools such as Visio and Navvia.

• Lead and facilitate collaborative requirements-gathering sessions, translating business needs into well-structured user stories for validation with stakeholders.

• Guide Agile practices by organizing and leading sprint planning, backlog refinement, daily standups, sprint reviews and retrospectives.

• Create and present training materials and user guides to drive adoption and effective use of new systems or processes.

• Manage project coordination activities, including scheduling meetings, preparing agendas and tracking action items.

• Contribute to strategic planning efforts by analyzing trends, recommending system enhancements and executing change initiatives.

Skillset

• Minimum of 3 years of proven experience as a Business Analyst or Business Process Consultant.

• Bachelor’s degree in Computer Science or a related field.

• Proficient in tools such as SharePoint, Visio, Adobe Acrobat X and Navvia.

• Solid understanding and practical experience with Agile methodologies.

• Working knowledge of industry frameworks including Cobit, ISO 20000/27000, CMMI, FITARA, HiTrust, and FISMA/FedRamp.

• PMP certification and ITIL v3 certification is a plus.

• Strong skills in facilitation, analysis and problem-solving.

• Excellent written and verbal communication skills.

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