Access Control Specialist / Customer Service Specialist

Job Description

Job Description

Job Description:

As an Access Control Specialist, you will play a critical role in ensuring safe, secure, and compliant operations on our clients' customers’ construction sites. You will manage key site access functions, including:

• Worker registration and badging

• Verification of credentials for all personnel

• Accurate documentation and record-keeping

• Technology troubleshooting and general operational support

This role requires a proactive, detail-oriented professional who thrives in a fast-paced environment and consistently goes above and beyond to deliver exceptional customer experience. You will work directly on-site, ensuring every project runs smoothly while maintaining the highest standards of safety and security.

Core Responsibilities:

1. Worker Registration & Badging: Monitor and manage access control compliance for all personnel. Collaborate with customers and teams to enforce site security requirements.

2. Badging Compliance: Ensure all personnel have valid badges and are properly scanned to verify identity and maintain accurate headcount records.

3. Customer & Worker Support: Provide support for all access control processes, including registration, badging, and technology troubleshooting.

4.Ad-Hoc Responsibilities: Assist with light duties onsite or ongoing admin tasks as needed to support site operations.

Qualifications

• 2+ years of high-intensity customer service experience in fast-paced or high pressure environments
• 1+ years of on-site construction or industrial experience
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Adaptable, flexible, and able to solve complex challenges both within and beyond assigned responsibilities

We're not just a staffing company - we're a people company. At Amtec, we care about helping you reach your unique career goals. Since 1959, we’ve changed the lives of thousands of people for the better - people just like you. It’s our purpose to help you find meaningful work by matching your character, competence, and culture with an organization that truly values what you have to offer.

Company Description

We're not just a staffing company - we're a people company. At Amtec, we care about helping you reach your unique career goals. Since 1959, we’ve changed the lives of thousands of people for the better - people just like you. It’s our purpose to help you find meaningful work by matching your character, competence, and culture with an organization that truly values what you have to offer.