Customer Service Representative - Entry Level

GVA Inc.
Richmond, VA

We are currently hiring an Entry-Level Customer Service Representative to provide face-to-face customer support in a professional, team-oriented environment. This role is ideal for individuals who enjoy working with people in person and want to build a career in customer service, client relations, and customer experience .

No prior experience required. We offer paid training, hands-on mentorship, and clear advancement opportunities .

Key Responsibilities:

  • Greet and assist customers in person with a friendly and professional attitude

  • Provide accurate product or service information and answer customer questions on-site

  • Resolve customer concerns efficiently while maintaining high satisfaction standards

  • Build strong, long-term customer relationships through face-to-face interaction

  • Maintain basic records of customer interactions when required

  • Collaborate with team members to ensure smooth daily operations

Qualifications:

  • Strong interpersonal and communication skills

  • Positive, outgoing personality with a customer-first mindset

  • Ability to thrive in a fast-paced, in-person environment

  • Strong problem-solving skills and attention to detail

  • Must be 18 years or older and authorized to work in the U.S.

  • No prior experience necessary — paid training provided

Benefits:

  • Paid training and ongoing mentorship

  • Competitive entry-level pay plus performance-based bonuses

  • Medical and dental benefits

  • Hands-on experience in in-person customer service and client relations

  • Clear career growth and advancement opportunities

  • Supportive, team-focused workplace culture

Posted 2026-01-19

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