Store Manager
- Develop sales and technical teammates to produce a consistent 5-star Guest experience.
- Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
- Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
- Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
- Provide direction and oversight to other technicians and assist where needed with services/repairs.
- Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
- Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
- Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
- Audit courtesy inspections performed by teammates.
- Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
- Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
- Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
- Attend to all guest needs in areas of sales, service, complaints, and adjustments.
- Build guest relationships to maximize customer satisfaction, loyalty, and retention.
- Assist teammates in conveying repair and service needs to guests.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
- Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
- Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc.
- Perform other duties as assigned and required.
- Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments
- Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
- Business mentality with the drive to exceed established goals.
- Possess basic math skills to calculate figures and amounts such as discounts, interest, and percentages.
- Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment.
- Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions.
- Ability to effectively mentor, coach and develop teammates.
- Ability to problem solve and resolve customer complaints.
- High School Diploma or equivalent.
- Demonstrated leadership experience in a retail/sales environment.
- Proven ability to manage, drive and deliver financial results while controlling costs.
- Ability to influence and motivate a team to achieve set goals and objectives.
- Ability to problem solve, manage inventory, merchandising, and customer service.
- Communications skills to effectively communicate with teammates and guests.
- Complete all Monro required training with the guidelines and timing provided.
- Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)
- Ability to work flexible hours, days, evenings, weekends, and holidays.
- Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Performance based incentives
- Paid vacation for Full Time Teammates
- 401k eligibility immediately upon hire
- Direct Deposit
- Employee Discounts
- Healthcare, Vision, and Dental for Full time Teammates
- Employee Access Perks
- Career Advancement Opportunities
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