Residential Appliance & Refrigeration Field Service Technician

Job Description

Job Description

Residential Appliance & Refrigeration Field Service Technician

Picture your day with Sears Home Services: your company vehicle is stocked, your route is optimized on our mobile app, and you’re on the way to restore comfort and convenience for homeowners. From a refrigerator that won’t cool to a washer that won’t spin, each stop is a new puzzle—and you’re the one who solves it.

Why You’ll Love This Work

• Every call is different—diagnose, troubleshoot, and repair appliances like refrigerators, washers, dryers, dishwashers, and microwaves with efficiency and care.
• Be the trusted expert welcomed into customers’ homes, delivering a consistently excellent service experience.
• Offer value-added solutions that keep homes cleaner, more comfortable & protected.
• Maintain an organized, well-kept company truck and manage parts with precision.

Compensation & Rewards

• Hourly base pay: $18–$30, based on experience, certification, and location.
• Benefits: Comprehensive medical, dental, and vision. Plus, an employer-paid health care subsidy toward dependent-tier medical coverage under the Transform Health and Welfare Plan—up to $4,000 annually, prorated through the plan year.
• 401(k) match: 100% match on the first 3% of your before-tax contributions.
• Additional earning opportunities: Performance bonuses & sales incentives throughout the year.
• Year-round stability: Sears’ scale and breadth mean cross-training and steady work, all year.
• Expert training: Best-in-class instruction—Sears Technical Institute has trained tens of thousands of technicians over 60+ years.
• Mentorship: Onboarding buddy program and peer mentors to accelerate your growth.
• Career pathways: Advance and cross-train; our average tenure is over 12 years.
• Tools & tech provided: Company vehicle, uniforms, specialty tools, mobile phone, and an industry-leading app that eliminates paperwork and provides technical support.

What You’ll Do

• Travel between multiple homes daily to diagnose and repair major appliances with high quality and efficiency.
• Deliver a superior customer experience at every interaction.
• Recommend solutions that protect and enhance the household environment.
• Keep your vehicle and parts inventory neat, compliant, and ready.
• Perform other duties as assigned.

What You Bring

• High school diploma or GED.
• EPA Type I or EPA Universal certification.
• Mechanical aptitude with diagnostic and repair tools; prior appliance repair experience preferred.
• Comfort following documented procedures to ensure quality workmanship.
• Smartphone proficiency (including ordering parts).
• Valid driver’s license in the state(s) where you work; ability to drive an automatic transmission vehicle.
• Ability to travel extensively between service calls (up to 100%) and work variable, flexible hours with required overtime.
• Strong reading comprehension of technical materials to answer questions, solve problems, and complete tasks.
• Excellent verbal and written communication; ability to read, write, and speak English.
• Physical capability to frequently lift/carry/push/pull 50 lbs; constantly up to 20 lbs; occasionally up to 100 lbs.
• Constant reaching outward, handling/fingering, standing, walking, sitting, and typing; frequent bending, squatting, kneeling, twisting, turning, stooping, climbing, and crawling; occasional reaching above shoulder.

Legal & Screening Notice

Successfully pass a background & drug screen