Benefits Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

• Benefits Call Center Representative
• Excellent Benefits and team atmosphere
• Pay Rate: $16.00/hr, which may be below your state's minimum wage. Please take this into consideration when applying.
• Onsite role Chesapeake, VA – Full Time
• Training: Monday - Friday 9:00 am - 5:30 pm EST

• Hours: Monday - Friday 11:30 pm - 8:00 pm EST

• About the Role:
• As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree pension benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
• You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.
• This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.
• Do you love helping people solve complex problems and delivering solutions?

• As a Benefits Administration Services Associate at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.

• Requirements:

  We’re seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role, you must have:

  • Previous customer service and/or call center experience
  • Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
  • Strong keyboarding skills and proficiency navigating multiple systems
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to multitask effectively while managing a high volume of calls
  • Ability to follow guidelines and provide accurate information
  • High school diploma, GED, or college degree
  • Successful completion of background check and/or drug test
  • Must be 18 years of age or older

  Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

  1. Apply to the role and provide your basic profile information (2 minutes)
  2. If you qualify for the role, a recruiter will reach out to discuss the opportunity!

• Be part of the future

• Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

• About Conduent

• Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

• You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

• We offer excellent benefits (medical, dental, and vision), a consistent work schedule, paid training, and a great work environment.

  Pay: $16/hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

  
  Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16 an hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy .