Loan Operations Associate

Job Description

Job Description

Loan Operations Associate Hybrid Onsite Opportunity in Richmond AreaLHH is seeking a Loan Operations Associate on a contract basis to join a dynamic team in the Richmond area, working a hybrid schedule. This position is expected to last through April 2026. In this role, you will support customers’ loan servicing needs and play a pivotal part in enhancing team processes and advancing business goals. This contract position provides a unique opportunity to interact directly with both internal and external customers, ensuring outstanding service and compliance while managing a variety of standard loan servicing activities.Duties

• Deliver excellent customer experiences and respond to inquiries promptly and professionally
• Support teammates and contribute to a positive team environment
• Maintain accuracy and attention to detail when processing loan servicing activities
• Identify and resolve issues efficiently, escalating risks as needed
• Adhere to all applicable laws, regulations, and bank policies including BSA/AML
• Process loan payoffs, manage account maintenance, and handle basic customer transactions
• Ensure daily production goals are met while maintaining quality standards
• Participate in projects to enhance departmental processes
• Maintain confidentiality and professionalism at all times

Qualifications

• High school diploma or equivalent required
• At least 1 year of operations or related experience; banking/accounting/finance preferred
• Proficient with MS Office Suite
• Excellent customer service, written, and verbal communication skills
• Highly detail-oriented and able to adapt to change
• Strong ability to prioritize tasks and meet deadlines
• Quality-focused and a true team player

Why Join Us?

• Be part of a supportive and collaborative team
• Opportunities for professional growth and development
• Engage in meaningful work that makes a difference for our customers

Ready to make an impact? Apply today to join our Loan Operations team in the Richmond area!

Pay Details: $22.00 to $28.00 per hour

Search managed by: Andrew Rector

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.