Dispatcher Supervisor

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Title: Dispatcher Supervisor DSP03384

State Role Title: Emergency Coordinator III

Hiring Range: Salary is Negotiable and Commensurate with Experience.

Pay Band: 5

Agency: Department of State Police

Location: Fairfax, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

We are seeking to expand our diverse team of change makers and innovators. As a member of the Virginia State Police family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with the Virginia State Police! Established in 1932, the Virginia State Police has grown to be the largest police department in the Commonwealth of Virginia. As the mission of the Department has continued to expand, our workforce continues to grow. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become best in class. We are firmly committed to our family-like culture and are seeking to expand our diverse team. We provide an outstanding benefits package, including excellent health insurance, membership in the Virginia Retirement System, deferred compensation, paid leave starting on day one, and other benefits available to Commonwealth of Virginia Employees. In addition, the Virginia State Police supports its personnel through a comprehensive, holistic Wellness Program. From our Therapy Dog, Piper, to full-time peer support, our wellness staff teaches and coaches “cognitive fitness” for all employees every step of the way. Our Wellness Program fosters a welcoming, peer-oriented, inclusive environment with the resources to support our employees throughout their entire VSP career. We are committed to providing the best so you can be at your best! Contact Human Resources for additional details.

• Manages Operation of Communications Center.
• Supervises and provides guidance to emergency coordinators.
• Responds to inquiries, complies with policies, and reviews reports.
• Properly operates computerized network terminals.
• Performs duties of a Dispatcher Senior.
• Maximizes performance and morale through effective leadership.
• Supervises assigned staff by establishing priorities, evaluating performance, assessing developmental needs, and correcting substandard performance and discipline issues as they occur.
• Communicates clearly and concisely with staff and encourages staff to maintain open communications.
• Effectively identifies and resolves personnel conflicts.
• Communicates safety issues with employees to ensure a safe workplace.
• Continuity of operations is maintained through cross-training and development of current desk procedures.

Minimum Qualifications

• Considerable knowledge of Department policies and procedures and rules and regulations pertaining to emergency communications equipment and operations; of the Division geographical area and radio codes; and of supervisory practices and principles.

•Skill in operating computers and using Microsoft Office applications. •Demonstrated ability to prepare reports and operation manuals; to be organized detailed oriented, handle multiple responsibilities and act appropriately in emergency situations; to interpret policies and develop procedures; to supervise subordinates while providing leadership and maintain a good working relationship; to provide training and formal instruction, exercising good judgement under stress; and to analyze information and communicate effectively, orally and in writing.

• Ability to work holidays and weekends.
• Graduation from high school or equivalent.
• Must have extensive working knowledge of the Communications Center.
• Requires First Aid/CPR Training.
• Must be eligible to become Virginia Criminal Information Network (VCIN) certified, which requires either United States (U.S.) citizenship or having been a lawful permanent resident of the U.S. and eligible for naturalization.

Additional Considerations

• Prior experience as a police/emergency service dispatcher is preferred.

Special Instructions

A BACKGROUND INVESTIGATION SHALL BE REQUIRED OF EACH SELECTED APPLICANT Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items. Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at and must be received by 11:55 P.M. on May 13, 2024. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered. PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at [email protected]. The Department of State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation, or any other categories protected by applicable federal, state or local laws. REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST (V)alor (S)ervice (P)ride

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer