Product Manager

At Brightspot® , we believe technology should enable content-focused teams to work smarter, faster, and more seamlessly to move businesses forward. Our world-class delivery team has decades of collective experience supporting digital transformation efforts for some of the world’s most well-known companies – from eCommerce brands and media organizations to corporate businesses. Brightspot prides itself on being a leading content management system built to grow and adapt to any business.

As a customer-facing Product Manager, you will use your deep product experience to partner with high-profile customers to define their product strategy, manage the collection and documentation of requirements, monitor product development, oversee customer hand-off and acceptance testing, and support post-launch monitoring. You won’t just be managing tasks; you’ll be the defining world-class editorial experiences and how content creators interact with technology. You will bridge the gap between complex backend capabilities and an intuitive, elegant user experience.

Responsibilities

• Ensure quality and on-time customer product delivery by leading and managing product development and implementation through all phases of the software development lifecycle.
• Lead discovery sessions with executive-level stakeholders, translating high-level business goals into actionable product specifications.
• Provide solutions and expertise as the primary resource for customers in product development and web publishing.
• Assist in the production and tracking of resource plans, project budgets, and statements of work.
• Diagnose problems, make recommendations, and organize solutions to implement.
• Lead hand-off and training sessions with customers, developing training materials as needed.
• Prioritize the roadmap based on data, customer impact, and technical effort.
• Assist in the development and delivery of proposals and pitches for new work.
• Document baselines and monitor KPIs to determine the success of customers’ end products against stated goals.
• May be required to travel depending on project assignments and/or conference attendance (no more than 20%).

Qualifications

• 3+ years of customer-facing product management and professional services experience with demonstrated successful delivery of SaaS products. CMS experience is a plus.
• A strong sense of ownership in your work and unwaveringly positive attitude.
• Articulate communicator both verbally and in writing.
• Outstanding organizational and analytical skills, deftly context shift between assignments and a disciplined approach to prioritization.
• High-quality standards and attention to detail.
• In-depth understanding of technical and user experience issues typically encountered in web-based product development.
• Uses sound business judgment to develop and manage customer relationships.
• Bachelor’s degree or equivalent job experience.

Compensation & Benefits

• The salary range for this role is $120,000-$130,000 with bonus potential.
• Benefits include health, dental, and vision insurance, 3 weeks paid vacation, paid sick leave, paid company holidays, Safe Harbor 401(k) with employer matching, continuing education stipend, and a 3-week paid sabbatical after your 5th anniversary.

Hybrid Expectations

• This is a hybrid position. Candidates are expected to work on-site at our Reston headquarters 3 days per week.

At Brightspot® , we value diversity and strive to create an inclusive environment where all employees can thrive. We are an equal opportunity employer and welcome applicants from all backgrounds and experiences.

Visit and follow us on Twitter @TeamBrightspot to learn more about our story and solutions!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.