Quality Assurance & Testing Lead - Salesforce

Job Title: Quality Assurance & Testing Lead
Location: Remote
Type: Contract
Reports To: Director of Delivery

LNB Solutions is a mission-driven consulting and technology firm focused on transforming the way local and state governments deliver services. Our flagship Salesforce-based platform supports human services, financial operations, and compliance processes across dozens of public-sector agencies. We value clear communication, trust-based partnerships, and structured delivery excellence. As a team, we are passionate about creating solutions that last, empowering our customers, and building scalable, government-focused technology that truly works.

Role Summary

The Quality Assurance & Testing Lead oversees testing strategy, execution, and coordination across all phases of implementation and support. This role ensures structured regression cycles, clear documentation of test results, and strong support during customer UAT and post-go-live deployments. They serve as a key quality gatekeeper across implementation, enhancement, and defect resolution cycles.

Key Responsibilities

• Lead internal QA testing cycles across multiple projects, including regression, enhancement, and defect verification

• Partner with Support PMs to prepare UAT timelines, scripts, and tester assignments

• Maintain and continuously improve regression test libraries mapped to Jira tickets and user stories

• Own setup and maintenance of test runs in the Salesforce Testing App, and status coordination in Monday UAT boards

• Support post-go-live QA for hotfixes, enhancements, and patch deployments

• Validate defect resolution and partner with the Product Owner to triage enhancement requests vs. bugs

• Document test failures clearly and ensure reproducibility by QA engineers or developers

• Train offshore testers on test standards and monitor execution quality

• Partner with Product Owner to flag enhancements that surface during testing

Qualifications

• 3+ years QA experience in SaaS or Salesforce-based applications

• Strong familiarity with Jira, test case management tools, and structured QA methodologies

• Experience supporting UAT coordination in public-sector or regulated environments

• Ability to translate user stories and business requirements into actionable test plans

• Excellent written documentation and QA reporting skills

• Experience mentoring QA testers and managing offshore coordination a plus