Turndown Attendant

Job Description

Job Description

Turndown Attendant

Salamander Middleburg | Middleburg, VA | Full-Time

Join Our Team

At Salamander Middleburg, hospitality is more than a job—it's a passion. As a Forbes Triple Five-Star resort, we seek service professionals who take pride in creating exceptional guest experiences, building meaningful relationships, and delivering personalized luxury service. If you are committed to excellence, enjoy creating welcoming environments, and take pride in attention to detail, we invite you to join our award-winning team.

Nestled in the rolling hills of Virginia's wine and equestrian country, Salamander Middleburg is recognized for its luxury accommodations, exceptional service, and commitment to creating unforgettable guest experiences.

Position Summary

The Turndown Attendant is responsible for preparing guest rooms for evening service while ensuring the highest standards of cleanliness, comfort, and presentation. This role plays an important part in delivering the personalized touches that define a Forbes Five-Star guest experience.

The ideal candidate is detail-oriented, dependable, and passionate about creating a welcoming environment that exceeds guest expectations.

Key Responsibilities

• Perform evening turndown service in guest rooms according to Forbes Five-Star standards.
• Refresh and reset guest bedrooms and bathrooms to ensure a clean, comfortable, and inviting environment.
• Conduct self-inspections to ensure all guest rooms meet established quality standards.
• Organize and stock housekeeping carts, supply rooms, and linen closets.
• Complete daily assignments and required documentation accurately and efficiently.
• Report maintenance concerns, damages, and room discrepancies to Housekeeping leadership.
• Respond promptly to guest requests and special service needs.
• Maintain cleanliness and organization of assigned work areas.
• Assist with special cleaning projects and support other housekeeping team members as needed.
• Follow all safety, sanitation, and housekeeping procedures.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent preferred.
• Previous housekeeping, room attendant, turndown attendant, hotel, hospitality, or cleaning experience preferred.
• Strong attention to detail and commitment to quality.
• Ability to work independently and as part of a team.
• Strong communication and guest service skills.
• Ability to stand, walk, bend, stoop, kneel, and perform physical tasks throughout the shift.
• Must be able to lift and move up to 50 pounds.
• Ability to read, write, speak, and understand English.
• Flexible schedule, including evenings, weekends, and holidays.

Why Salamander?

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off & Company-Paid Holidays
• Paid Parental Leave
• Short-Term & Long-Term Disability Insurance
• Tuition Reimbursement
• Recognition Programs & Employee Rewards
• Complimentary Employee Meals
• Complimentary Parking
• Employee Discounts on Rooms, Dining, Spa, Retail, and Resort Amenities
• Friends & Family Rates at Salamander Collection Properties
• Career Development & Advancement Opportunities
• Work at one of the nation's premier Forbes Triple Five-Star luxury resorts

Create Memorable Guest Experiences

Every detail matters at Salamander Middleburg. As a Turndown Attendant, you will help create the comfort, cleanliness, and personalized touches that transform a guest stay into an unforgettable luxury experience.

Apply today and become part of the Salamander Middleburg team.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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