Customer Success Manager

Utah SHRM
Alexandria, VA
Company: SHRM

Industry: Human Resource Management

Level: Salary

Job Family: Sales & Sales Support

Location: Alexandria, VA

Compensation: 70,000 to $85,000 per year

About Us

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together.  As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces.  With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

Are you interested in growing your career with us? If so, we encourage you to explore our available career opportunities and join our team at SHRM today!

Don’t see your dream job? Apply here to join our talent community!

To view our Statement of Accessibility, click here.

For More Information:

website:

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Legal Disclaimer: SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran). view full text At SHRM, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. SHRM strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. view full text

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Overview

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Position Summary

The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of service to all enterprise clients to increase engagement and ...

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Position Details

It also provides relationship account management, service delivery, business operations, and creative thinking around how to support and service SHRM’s ...

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Work Environment

Hybrid Schedule (3 Days In-Office / 2 Days Remote): This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday ...

Responsibilities

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Relationship Convening

Serve as the convener for enterprise accounts– connecting the enterprise sales and servicing team to better understand how the enterprise partner will grow ...

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Teamwork

Partner with internal SHRM team members and internal partners to provide support, advice, and guidance to address the workplace challenges of Enterprise and ...

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Service Delivery

Develop and execute a comprehensive servicing strategy working collaboratively with the enterprise sales teams (Midsize and Large markets), Marketing, and other ...

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Business Development Support

Monitor and recognize business development opportunities. Partner with the Enterprise Solutions sales team to capitalize on opportunities and execute a ...

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Drive Revenue Outcomes

Drive impact with enterprise customers to meet objectives in customer acquisition, retention, and delivery of other SHRM products, services, and ...

Requirements

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Education

Bachelor’s degree in Business Management, Human Resources, Marketing, or similar field; or high school diploma (GED) with extended, equivalent, relevant ...

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Experience

Over 5 years of experience in an association, non-profit organization, or business managing external relationships and/or service delivery. Experience developing and ...

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Skills

Strong management, leadership, and organizational skills with demonstrated experience in project management efforts and executing an overall strategy Proven results ...

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Knowledge

Demonstrated ability to execute on strategic objectives and goals, meet deadlines and work independently, and possess strong organizational skills. Ability to ...

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Certification

Project Management Professional (PMP) certification is a plus.

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Physical Requirements

Must be able to perform essential duties satisfactorily with reasonable accommodations. Work is generally done sitting, talking, hearing, and typing. Visual acuity to use ...

For More Information:

website:

Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch. Instagram Youtube

Legal Disclaimer: SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran). view full text At SHRM, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. SHRM strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. view full text

  • photo_library +6 Photos
  • video_library 3 Videos
Posted 2026-01-23

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