Senior Product Associate, Chase Travel

Job Description

As a Product Associate on the Partner Travel Product team, you'll play a key role in advancing our partner (external clients) priorities within Chase Travel.  You will working closely with our partners to translate their objectives into actionable travel requirements, capabilities, and features. Your strategic thinking and creativity will be essential in making sure these requirements fit with Chase Travel's objectives and the goals for the overall organization. You'll partner Product Owners in Chase Travel to refine these requirements and ensuring a successful implementation and positive impact for our partners. 

Job Responsibilities:

• Own and manage the delivery of the product roadmap related to the Partner Travel business.
• Serve as the subject matter expert - evaluate and document requirements, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders.
• Partner with internal and external teams (account management, accounting, product, design, technology, analytics, risk, legal, compliance, operations, servicing, marketing, etc.) on the prioritization and development of product features.
• Conduct discovery and planning activities to prepare comprehensive requirements for handoff to delivery teams.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Bachelor’s degree required.
• Knowledge and proficiency in product life cycle activities, including discovery and requirements definition, writing stories and acceptance criteria, refinement, and backlog management.
• Attention to detail and ability to manage multiple tasks and priorities simultaneously.
• Be a strategic thinker who demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales.
• Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus, and enhance organizational transformation.

Preferred Qualifications, Capabilities, and Skills:

• Experience in product management within the travel industry or related sectors.
• Experience with external client facing product management.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.