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Member Center Associate (Call Center)

Member One Federal Credit Union
Roanoke, VA
Member Center Associate (Call Center) Location Roanoke, VA (Williamson Road area) : Do you enjoy helping others? We are in the business of making financial dreams come true. Come work with passion, purpose, and pretty amazing people at Member One Federal Credit Union! Member One' s mission is to help our members, employees, and communities' flourish. Our vision is to be our members' favorite solution however they wish to bank with us. We create and enhance member relationships by providing a knowledgeable team that offers exceptional services. We are looking for a Member Center Associate to serve members in our Contact Center. We work in a collaborative work environment where we are motivated to redefine what the “member experience” looks like at all levels of the organization. This role will support external member experience by providing financial knowledge and services to members of Member One FCU over the phone. Benefits for you: • Paid Time Off plan, 8 hours of paid volunteer time, YOUnity Day (paid time off to celebrate a holiday that may not fall within the federal holidays) • Twelve weeks paid maternity leave and paid parental leave • Up to 12 paid holidays • 401(k) with 100 percent employer match up to the first six percent • Tuition reimbursement • Medical, dental, and vision insurances • Company-paid life insurance and short-term/long-term disability plans Job Summary: Responsible for answering inquiries received or made through the Member Center. Provides superior service to members and potential members over the phone, by fax, through the mail, online banking, and over the Internet. As the credit union's initial contact person, associates must maintain a professional, courteous and helpful manner, as well as assure that all members and consideration and respect. The associate will need to be alert to member needs, resourceful in solving problems and precise when updating member accounts. They must respond to an ever-changing volume of telephone calls during the workday.
  • Answer telephone inquiries from members regarding deposit services; credit, debit and ATM cards; account information, transfer requests, withdrawals, stop payments, check supplies; or any other member request.
  • Respond to member inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies or errors and assisting members to make the most effective use of services offered by the credit union.
  • Operate computer system(s) to access member account information and accurately record member transactions and information requests.
  • Actively market and cross-sell current and new products and services of the credit union. Educate members on the features and benefits of these services.
  • Perform a variety of administrative and clerical duties credit union Comply with all federal regulations, credit union policies and procedures, including
  • Bank Secrecy and the USA Patriot Act.
  • Comply with all fair lending laws and the prohibitions enumerated in the credit union's lending policy.
  • Make sound business decisions within scope of authority.
  • Know and understand all credit union policies.
  • Ensure that the confidentiality of all information and transactions regarding the credit union, its members and employees are held to the highest level of business ethics.
Hours : Monday-Friday 8:00am-6:00pm, Saturday 9:00am-1:00pm Member One Federal Credit Union (MOFCU) is committed to the full inclusion of all qualified individuals. As part of this commitment, MOFCU will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact a member of our People Operations Team at 540-982-8811 or [email protected]. Member One is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. M/F/Disability/Covered Veteran. XJ6
Posted 2025-09-25

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