Regional Service Director

Job Title: Regional Service Director

Department: Operations / Service & Maintenance
Reports To: Managing Director of Service & Construction
FLSA Status: Exempt

Position Summary

The Regional Service Director (RSD) i s a senior operations leader responsible for overseeing maintenance, service, and capital execution across a regional portfolio of multifamily communities. This role provides direct leadership to Senior Service Directors, Service Directors, and Service Managers ensuring consistent execution of maintenance standards, preventive maintenance programs, safety compliance, budget adherence, and resident satisfaction.

The RSD partners closely with Operations, Asset Management, Construction, Capital Projects, and Vendors to drive performance, reduce risk, and support both stabilized and transitioning assets.

Key Responsibilities

Operational Leadership

• Provide regional oversight for all service and maintenance operations across assigned portfolio

• Lead, coach, and develop Senior Service Directors and Service Directors

• Establish clear performance expectations, accountability, and follow-through

• Conduct regular site visits, audits, and operational reviews

• Support new acquisitions, lease-ups, and transitions as needed

Maintenance & Service Excellence

• Ensure consistent execution of preventive maintenance programs

• Oversee service request management, turn times, and quality control

• Drive standardization of processes, tools, and reporting across communities

• Address chronic maintenance issues and implement long-term solutions

• Promote a culture of safety, compliance, and professionalism

Financial & Capital Oversight

• Partner with Asset Management on annual budgets, forecasts, and variance reviews

• Oversee execution of capital projects and value-add initiatives within scope

• Assist with bid reviews, scope development, and vendor selection

• Monitor maintenance spend, contracts, and service agreements

• Identify opportunities for cost savings and operational efficiencies

People Development & Training

• Develop succession plans for key service roles

• Support onboarding and training of new Service Directors and team members

• Lead regional training initiatives and best-practice sharing

• Partner with HR on recruiting, performance management, and corrective action

• Champion leadership development and career progression within service teams

Vendor & Partner Management

• Manage regional vendor relationships and performance

• Ensure contract compliance, insurance requirements, and service standards

• Support negotiation of pricing, scopes, and regional agreements

• Resolve vendor issues and escalate as needed

Risk Management & Compliance

• Ensure compliance with OSHA, Fair Housing, local codes, and company policies

• Oversee inspections, life-safety systems, and regulatory requirements

• Reduce operational risk through proactive planning and documentation

• Support insurance, warranty, and claim-related matters

Qualifications

Required

• 7+ years of multifamily maintenance or service leadership experience

• 3+ years in a multi-site or regional leadership role

• Strong knowledge of building systems (HVAC, plumbing, electrical, life safety)

• Proven ability to lead, coach, and develop high-performing teams

• Experience managing budgets, capital projects, and vendors

• Strong communication, organization, and decision-making skills

• Ability to travel regularly within assigned region

Preferred

• Experience with value-add renovations and lease-up communities

• High-rise or mixed-asset portfolio experience

• CAMT, CPO, or similar industry certifications

• Experience with maintenance and property management software platforms

• Bachelor’s degree or equivalent industry experience

Key Competencies

• Leadership & Accountability

• Operational Excellence

• Strategic Thinking

• Financial Acumen

• Problem Solving

• Cross-Functional Collaboration

• Change Management

Physical & Travel Requirements

• Frequent travel within assigned region (typically 50–70%)

• Ability to walk properties, climb stairs, and access mechanical areas

• Occasional lifting of up to 25 pounds