Philanthropy Learning Operations Specialist
- Manage end-to-end learning operations across multiple projects, coordinating schedules, dependencies, and deliverables.
- Plan and deliver logistics for instructor-led learning (in-person and virtual), serving as the onsite/virtual logistics lead during live sessions.
- Promote offerings; manage registration and participant communications; and triage inquiries with timely, customer-service oriented responses.
- Build and manage relationships with host sites and internal partners (e.g., IT, Office Services, and business-unit office management) to ensure smooth delivery.
- Support inclusive learning environments by coordinating accessibility accommodations and attendee needs (e.g., A/V, microphones, room setup, and dietary restrictions).
- Support on-demand learning development by learning required tools and co-creating content with teammates.
- Draft, maintain, and validate learning assets and offerings to ensure quality, accuracy, and alignment to intended outcomes.
- Maintain learning systems and repositories (e.g., Learning Catalog, CONNECT, and ConservationTraining.org) and curate existing resources.
- Maintain data integrity and produce metrics and reports on offerings and engagement to support decision-making.
- Coordinate purchasing, invoices, and vendor contracting in alignment with organizational policies.
- Serve as a resource for learning operations by resolving internal process and system issues, improving workflows and documentation, and pivoting quickly to meet changing needs.
- Use AI tools responsibly and in a human-centered way (e.g., protect confidential information, mitigate bias, and validate outputs) in alignment with organizational guidance.
- Bachelor's degree and 2 years related experience or equivalent combination.
- Experience coordinating administrative processes.
- Experience generating reports and interpreting data.
- Experience in business writing, editing, and proofreading.
- Experience organizing time and managing diverse activities to meet deadlines.
- Experience working across teams and communicating with a wide range of people.
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