Client Service Representative

Job Description

Job Description

Client Success Representative (CSR)

NuLeaf Lawn Care – Springfield, VA

Full-Time | Customer Service | Career Growth Opportunity

NuLeaf Lawn Care is growing, and we’re looking for a dependable, positive, and driven Client Service Representative to join our team. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is a great opportunity to build a long-term career with a company that values its team.

Pay & Benefits

• $20–$25/hour (based on experience)
• Performance-based bonuses
• Health insurance
• 401(k) with company match up to 3.5%
  
• Paid holidays
• Generous PTO
• Paid training and ongoing development
• Opportunities for advancement within the company

Schedule

• Full-time
• Monday–Friday
• Overtime available/required during peak seasons

Responsibilities

• Answer inbound calls, texts, and emails from customers
• Make outbound follow-ups to resolve issues and ensure satisfaction
• Deliver excellent service with a focus on first-call resolution
• Assist with scheduling, billing, and service-related questions
• Process payments and maintain accurate customer records
• Coordinate with internal teams to ensure smooth operations
• Support customer retention through proactive communication and problem-solving

Requirements

• 2+ years of customer service experience preferred
• High school diploma or GED
• Strong computer skills and typing speed (40+ WPM)
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Ability to multitask in a fast-paced environment
• Positive attitude and strong work ethic

What We’re Looking For

• Someone who genuinely enjoys helping people
• A team player who takes ownership and follows through
• Coachable, adaptable, and eager to grow
• Calm and professional under pressure

About NuLeaf Lawn Care

At NuLeaf Lawn Care, our mission is to positively impact our community, our customers, and the environment—one lawn at a time. We take pride in delivering high-quality service while building lasting relationships with our customers.