User Engagement Engineer

Overview

Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices, Arcfield employs more than 1,500 engineers, analysts, IT specialists, and other professionals with more than 60 years of collective proven experience supporting missions in cyber and space defense, space exploration, hypersonic and nuclear deterrence and warfighter readiness. Visit arcfield.com for more details.

Responsibilities

Arcfield has an opportunity in support of an Enterprise Space Communications Architecture mission and is seeking a skilled and detail-oriented User Engagement Engineer to join our well-established, tenured Systems Engineering and Technical Assistance (SETA) team. Arcfield wishes to add an Engineer who will play a pivotal role in the vetting, technical exchange, advising, and execution necessary to integrate new users onto existing and future advanced space-ground communication systems, maximizing user satisfaction and ensuring successful mission operations. In this position, you will work closely with mission stakeholders and technical teams to ensure that user needs, mission requirements, and operational feedback are captured, translated, and integrated into system designs and enhancements. Arcfield has supported these critical programs for over 40 years, and has a proven track record of providing outstanding customer support with consistently high award fees. 

Duties include but are not limited to: 

• Provide technical and programmatic advisory services during program execution of communication architectures. 
• Conduct user needs assessments, workflow analysis, and stakeholder engagement to identify system improvements.
• Serve as a liaison between end-users, technical teams, and operators to ensure mission requirements are well understood and effectively satisfied.
• Understand performance of existing systems and infrastructure to advise users on optimal onboarding strategies.
• Facilitate communication between project managers, architects, and systems engineers to ensure shared understanding of requirements.
• Translate complex technical concepts into clear, actionable information for diverse stakeholders, including program managers and external partners.
• Gather, analyze, and report on user feedback to drive continuous improvement of system performance, usability, and mission readiness.
• Collaborate with engineering teams to balance user needs with technical feasibility, program constraints, and mission priorities.
• Represent user perspectives during design reviews, operational readiness reviews, and mission support activities.

Qualifications

Required Skills: 

• Must possess and be able to maintain a TS/SCI clearance with Polygraph. 
• Bachelor’s (or equivalent) in engineering-related field with 10 to 12 years of experience, or Master’s in engineering-related field with 8 to 10 years of experience, or Ph.D. in engineering-related field with 5 to 7 years of experience.  
• Experience with Systems Engineering and Technical Advisory (SETA) support. 
• Familiarity with space/ground communications systems, satellite operations, or networked mission systems.
• Strong communication skills, both oral and written, with the ability to consolidate technical information into clear, logical, and concise summaries. 
• Excellent organization and interpersonal skills, with the ability to interface effectively with government customers, external organizations, and internal teams. 
• Detail-oriented with a commitment to quality, accuracy, and continuous improvement. 
• Proficiency in Microsoft Office products for planning and communication. 

Desired Skills: 

• Expertise in evaluating and integrating complex systems, identifying discrepancies, and developing effective courses of action.
• Experience with collaboration tools such as SharePoint and Confluence.

EEO Statement

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.