Community Concierge

Job Overview

The Community Concierge serves as the first point of contact for members, guests, and vendors, delivering exceptional customer service and fostering a welcoming community atmosphere. This role is key in creating a positive community experience by providing information, addressing inquiries, and supporting community events and operations.

Responsibilities

• Greet and assist members, guests, and vendors with professionalism and a friendly attitude.
• Serve as a central resource for community information, amenities, and services.
• Coordinate member requests, including mail and package deliveries, maintenance work orders, and amenity reservations.
• Support the planning and execution of community events and activities.
• Manage front desk operations, including answering calls, responding to emails, and maintaining visitor logs.
• Assist in onboarding new members, including distributing welcome materials and explaining community guidelines.
• Act as a liaison between members and property management to address concerns or feedback.
• Maintain a clean and organized front desk area and lobby.
• Collaborate with vendors and service providers to ensure timely and high-quality service.
• Provide administrative support to the Community Manager as needed.
• Handle invoicing, payments, and membership agreements.
• Manage the coworking space software.
• Oversee visitor management.
• Manage social media accounts.
• Facilitate tours and follow up with potential leads.
• Write blogs or create other marketing content.
• Host events in the space.
• Solve disputes between members.
• Greet members when they enter the space and facilitate connections between them.
• Manage virtual mail or virtual coworking services and clients.
• Make coffee and refill snacks.
• Stock office and kitchen supplies.
• Clean and tidy the space throughout the day.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1-3 years of experience in customer service, hospitality, or property management.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office Suite and property management software (preferred).
• Positive, solution-oriented attitude with a passion for delivering exceptional service.

Qualities of an Exceptional Community Concierge

• Self-starter
• Trustworthy
• Respectful
• Welcoming
• Good listener
• Friendly

Benefits

• Salary Range: $45,000 - $50,000
• Paid time off and holidays
• Professional development opportunities
• Community events and team outings

How to Apply:

Submit your resume and a cover letter detailing your experience and interest in the role to [email protected].

Join us in making a difference—apply today and become part of a team that's helping scale businesses and improve lives at SUCCESS Space!

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Commute:

• Fredericksburg, VA 22407 (Required)

Ability to Relocate:

• Fredericksburg, VA 22407: Relocate before starting work (Preferred)

Work Location: In person