Automotive Parts Advisor Mercedes-Benz of Richmond

OpeningfromMBR -Automotive Parts Advisor

Mercedes Benz of Richmond a proud member of the Murgado Automotive Group is committed to providing our customers with exceptional service and high-quality vehicles. We represent a long-standing tradition of excellence in the automotive industry and our team is passionate about delivering an unparalleled experience. We are looking for a dynamicAutomotive Parts Advisorto join our team and contribute to our continued success.

Position Overview:

As anAutomotive Parts AdvisoratMercedes Benz of Richmond you will play a vital role in our parts department ensuring that our customers and service technicians receive the correct parts in a timely manner. This position requires a knowledgeable detail-oriented professional who can provide exceptional service whether assisting customers directly or working behind the scenes to manage inventory.

Key Responsibilities:

Assist customers and service technicians in locating the correct automotive parts and accessories.

Provide accurate pricing information and availability of parts to customers.

Process customer orders and ensure timely delivery of parts.

Maintain and manage inventory levels ensuring parts are stocked and organized.

Communicate with suppliers to order parts track shipments and resolve any supply issues.

Use dealership management software (DMS) to check parts availability input orders and manage inventory.

Assist in the preparation of parts estimates and quotes for customers.

Handle customer inquiries complaints and returns in a professional and courteous manner.

Keep the parts department clean organized and stocked with the necessary tools and resources.

Collaborate with the service department to ensure all necessary parts are available for scheduled repairs and maintenance.

Stay up-to-date with product knowledge and industry trends to better assist customers and service technicians.

Qualifications:

High school diploma or equivalent required.

Previous experience as a Parts Advisor in the automotive industry is preferred.

Strong knowledge of automotive parts and accessories including Mercedes Benz vehicles.

Excellent customer service skills with the ability to communicate effectively and build strong relationships.

Detail-oriented with the ability to multitask and manage time efficiently.

Proficient in using dealership management software (DMS) and Microsoft Office Suite (Word Excel Outlook).

Tekion experience is a plus.

Ability to lift and handle parts and materials weighing up to 50 pounds.

Valid drivers license with a clean driving record.

Benefits:

Competitive compensation and performance-based bonuses

Comprehensive health dental and vision insurance

401(k) plan with company match

Paid time off and holidays

Employee discounts on vehicle purchases parts and service

Ongoing training and professional development opportunities

Supportive and collaborative work environment

Opportunities for career growth and advancement within the Murgado Automotive Group

Why JoinMercedes Benz of RichmondAt Mercedes Benz of Richmond we believe that our employees are our greatest asset. We offer a supportive work environment where you can grow your career and make a significant impact. If you are passionate about the automotive industry and providing exceptional service we encourage you to apply today and become part of our dedicated team.

Apply Now:Take the next step in your automotive career withMercedes Benz of Richmond! Apply today and join a team that values excellence customer satisfaction and employee growth

$45000 - $55000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Unclear Seniority