Service Advisor

Owen Ford of Jarratt
Jarratt, VA

Owen Ford is looking for a Service Advisor with warranty administration and coordination experience! The responsibilities of the Service Advisor include scheduling appointments with customers, coordinating the mobile service team, and warranty administration. They may also set up loaner cars and verify insurance before maintenance is scheduled. We are ready to train you if you only have some relevant experience! By working at Owen Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Owen Ford Family where we value service to each other and the world as much as to our customers! Service Advisor Compensation and Benefits: * Competitive Pay * Flexible Working Hours * Health Insurance * PTO & Sick Leave *

401(K)

Service Advisor Responsibilities: * Obtain customer and vehicle information * Clearly report all vehicle symptoms as described by the customer * Determine and recommend maintenance base on age, mileage and history of vehicle * Prepare a complete and accurate estimate of cost for labor and parts
  • Mobile Service Coordination
  • Warranty Administration
Establish follow up time * Monitor the progress of each vehicle throughout the day, and update customers frequently * Verify that the final invoice reconciles with the work performed on the repair order * Explain all completed work and charges to customers Service Advisor Requirements: * Previous experience at a Ford dealership is a plus * Ability to identify the problem quickly * Knowledge of automobiles
  • Warranty Administration experience is a plus
  • Mobile Service coordination / support is a plus
Proven record of achieving exceptional customer satisfaction * Past experience as a service advisor, assistant lane manager or service consultant * A desire for a long-term career with a growing organization * Ability to learn new technology and repair and service procedures and specifications * Minimum of 1 year in service department preferred * Ability to lift 50 pounds and work on your feet for extended periods of time * High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Posted 2025-10-16

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