Sr. Manager, Patient Navigation

Sr. Manager, Patient Navigation

Full-Time ∙ Exempt-Salaried ∙ Remote

Are you ready to transform your career into a powerful catalyst for change? For almost 30 years, ZERO Prostate Cancer (ZERO) has been at the forefront of the battle against prostate cancer, providing essential support to patients and families touched by this disease. ZERO is the nation’s leading prostate cancer organization and the number one provider of prostate cancer resources, programs, and services. We are on a mission to improve and save lives from prostate cancer through advocacy, awareness, education, and support.

Consistently recognized as one of the Best Nonprofits to Work for by the Nonprofit Times, we take pride in our unwavering commitment to our team and community. Our culture is founded on the principles of growth, inclusivity, and camaraderie, which we uphold with passion and purpose. Our vision is a world where prostate cancer detection is early, support is unwavering, and care is accessible to all. When you join ZERO, you become part of an extraordinary community with strong core values, where each individual motivates and inspires one another, advancing your career while making a meaningful impact in the fight against prostate cancer. Seize this opportunity to be more than just an employee—become an essential part of a movement that truly matters!

Job Summary:

The Senior Manager, Patient Navigation will oversee the delivery, growth, and evaluation of ZERO’s patient navigation services nationwide. Reporting to the Sr. Director, Patient Navigation, this role will provide leadership to a team of Patient Navigators, ensure consistent quality of support, and strengthen partnerships that enhance the program’s reach and impact.

Key Duties & Responsibilities:

• Supervise, mentor, and support the Patient Navigation team, including centralized and community-based navigators, clinic-based navigators, and volunteers.
• Ensure consistent processes, standards, and quality of care across navigation services.
• Collaborate with the Sr. Director to develop strategy, program goals, and performance metrics.
• Analyze data and outcomes to identify trends, improve services, and demonstrate impact.
• Build and maintain relationships with healthcare systems, community partners, and advocacy groups.
• Serve as a senior resource for escalated patient cases.
• Other duties as assigned

Qualifications:

• Degree in Social Work, Nursing, Public Health, or related field preferred.
• 5 – 7 years of experience in patient navigation, case management, or healthcare program management.
• Supervisory experience required, preferably in a healthcare or nonprofit setting.
• Strong knowledge of healthcare systems, benefits, and cancer support resources.
• Excellent communication, leadership, and relationship-building skills.

Preferred Qualifications:

• Strong background in cancer care, health education, or chronic disease management.
• Supervisory experience leading patient-facing staff or program teams.
• Familiarity with prostate cancer patient needs
• Experience developing program strategy, goals, and evaluation frameworks.
• Skilled in data analysis, reporting, and using insights to guide program improvement.
• Clinical background with direct patient interaction experience (e.g., social work, nursing, radiation therapy, patient advocacy, or similar).
• Strong understanding of the cancer care continuum, with emphasis on prostate cancer treatment and survivorship support.
• Experience in patient education, care coordination, or guiding individuals/families through complex healthcare systems.
• Familiarity with community resources, support services, and healthcare navigation best practices.

Physical Requirements:

• Constant use of a computer and other office productivity equipment, such as computer printer, calculator, and copier.
• Prolonged periods of a stationary position at least 50% of the time.
• The ability to recognize details at close range for extended periods of time.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

One of many reasons to join the ZERO team is because we offer great benefits!

• Flexible PTO (upon completion of probationary period)
• 403(b) retirement plan matching up to 4%
• 100% Employer-paid benefits include: Medical, Dental, Vision, Short-Term Disability, & Long-Term Disability insurance
• FSA/HSA

This role will report directly to the Sr. Director, Patient Navigation and support ZERO’s mission to improve and save lives from prostate cancer through advocacy, education, awareness, and support.

This position is based remotely and c andidates may live in any area within the United States. Travel will be required nationwide approximately 20% of the time.

ZERO Prostate Cancer is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We encourage BIPOC, Veterans, individuals with Disabilities and those affected by prostate cancer to apply. Applicants must be authorized to work in the United States.

If you require a reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at [email protected].