Coordinator, Database & Records

Are you detail-oriented, organized, and passionate about maintaining accurate data? Do you thrive in a collaborative environment, enjoy solving problems, and take initiative to support teams across an organization? If so, NADA is looking for a Coordinator, Database & Records to join our growing team!

In this role, you’ll assist with the management of membership records and ensure the ongoing data integrity of NADA’s Association Management System (AMS), supporting the operations of our dealer and association programs.

This is a full-time, onsite position in Tysons, VA (Monday–Thursday in-office, with the option to work remotely on Fridays), offering a collaborative team environment, competitive salary, and excellent benefits.

Key Responsibilities:

• Maintain and update membership records using information collected from dealers, dealer associations, manufacturers, and publications.
• Process daily membership dues payments and produce annual membership renewal invoices.
• Manage dealership buy/sell updates and input database update forms into the AMS.
• Run monthly membership reports and distribute them to state and metropolitan automobile association contacts.
• Assist with overall data integrity and cleanup projects in the AMS, including researching returned mail and resolving data discrepancies.
• Manage assigned group enrollment programs, process associated payments, and provide telephone support to members, dealers, and administrators.
• Respond to internal and external queries regarding membership records and services.
• Engage, interact, and communicate effectively with colleagues across all departments.

Required Qualifications:

• Bachelor’s degree in Business Administration, Management, Data Management, or a related field or an equivalent amount of relevant work experience required.
• Minimum of 3 years of relevant experience in database administration, records management, or membership/client services.
• Intermediate knowledge of database systems and proficiency in Microsoft Office Suites (Word, Excel, and Access).
• Strong attention to detail and excellent organizational skills.
• Excellent oral and written communication skills, including phone etiquette.
• Ability to work collaboratively across departments while also taking initiative as a self-motivated professional.
• Ability to manage multiple priorities under pressure and meet deadlines.
• Previous experience in a non-profit preferred but not required.

To be considered for this position, please submit a resume.

NADA is fundamentally committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy and lactation), sexual orientation, military status, veteran status, family medical or genetic information, or any other protected class under applicable law.

For more than 100 years, the National Automobile Dealers Association (NADA) has been the national voice of franchised new-car dealerships, their employees and their customers.Founded in 1917 when 30 dealers came to Washington to successfully oppose a luxury tax on vehicles, NADA continues to work on behalf of its 16,000+ members with all branches of government, car and truck manufacturers, the media and the public.