Critical Facilities Technician III

Join a leading data center team in Middletown as a Critical Facility Technician III, where you will play a vital role in ensuring the reliable and efficient operation of mission-critical infrastructure. This position is responsible for overseeing the daily operations, maintenance, and emergency response for a state-of-the-art facility, working closely with both internal teams and external partners. The ideal candidate will have a strong background in electrical or facility operations, excellent problem-solving skills, and a commitment to delivering outstanding customer service. This is an opportunity to work in a dynamic environment where your expertise directly supports the uptime and performance of essential systems.

Responsibilities

• Oversee and administer assigned facility projects, including directing project teams and contractors.
• Manage facility operations, produce reports, and administer support systems to ensure optimal performance.
• Develop and maintain technical documentation, including Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and technical reports.
• Create Scopes of Work (SOWs) for Requests for Proposals (RFPs) as needed.
• Collaborate with customers and support staff to identify, troubleshoot, and resolve facility issues.
• Provide 24x7 on-call emergency response and support as required.
• Operate, maintain, and perform both routine and emergency service on critical mechanical, electrical, and other installed systems.
• Conduct regular facility walk-throughs to ensure efficient operation of all building systems.
• Coordinate and oversee equipment vendors and maintenance contractors.
• Ensure compliance with facility work rules, safety procedures, and applicable regulations.
• Assist with scheduling and coordination of preventative, contracted, and general maintenance with minimal disruption to services.
• Respond promptly to emergency situations and customer concerns.
• Provide timely verbal and written operating reports to the Facility Manager.
• Attend manufacturer training as applicable.
• Perform other assigned tasks as requested.

Qualifications

• At least five (5) years of journeyman-level experience in electrical or facility operations.
• Experience writing SOPs, EOPs, MOPs, technical reports, and procedures.
• Strong written and verbal communication skills.
• Excellent customer relations and interpersonal skills.
• Ability to make independent decisions and exercise stop work authority when necessary.
• Proficiency with Microsoft Office suite, mobile device applications, and CMMS software.
• Electrical certifications or licenses required.
• OSHA certification preferred.
• Familiarity with applicable Federal, State, and local codes and regulations.
• Ability to work a rotating 12-hour shift schedule.