Director of Infrastructure
- Develop and execute the infrastructure roadmap to align with corporate strategy, scalability goals, and post-divestiture separation requirements.
- Partner with executive leadership to define technology priorities that support business continuity, innovation, and regulatory compliance.
- Oversee cloud migration strategies and the transition from shared or inherited systems to standalone infrastructure.
- Evaluate emerging technologies and drive continuous improvement, ensuring the company remains modernized and forward-looking (e.g., automation, AI-enabled infrastructure, advanced collaboration platforms).
- Lead the planning, design, implementation, and maintenance of enterprise infrastructure, including servers, networks, data centers, storage, cloud platforms, and end-user computing.
- Develop the strategy and oversee operations for high availability, disaster recovery readiness, and robust business continuity plans.
- Manage vendor relationships, contracts, and performance for infrastructure and managed services.
- Oversee global end-user services, including help desk, desktop support, collaboration tools (M365/Teams), and device lifecycle management.
- Establish service-level agreements (SLAs), metrics, and reporting for end-user support and ensure a high-quality employee experience.
- Ensure accurate and current documentation of infrastructure and end-user service processes, knowledge bases, and escalation procedures.
- Develop and deliver reports on infrastructure and end-user service health, compliance, and performance metrics.
- Proactively engage with stakeholders across the business to drive cross-functional solutions aligned with strategic goals.
- Collaborate with the cybersecurity team to define the strategy around security controls, network segmentation, and threat mitigation strategies.
- Ensure infrastructure meets applicable med-tech industry regulations (e.g., FDA, ISO 13485, HIPAA).
- Oversee regular security audits, risk assessments, and remediation plans.
- Lead and mentor a high-performing infrastructure team, fostering a culture of accountability, collaboration, and continuous improvement.
- Define team structure, roles, and succession planning for evolving business needs.
- Establish and track performance metrics to drive operational excellence
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related technical field
- Master’s Degree is preferred (MBA or MS in Information Systems / Technology Management)
- Relevant certifications such as ITIL, Cisco CCNP/CCIE, Microsoft Azure Solutions Architect, AWS Solutions Architect, or equivalent.
- 10+ years of progressive IT infrastructure experience, including at least 5 years in a global leadership role.
- Proven track record designing, building, and managing enterprise infrastructure in regulated industries (medical devices, pharma, or life sciences preferred).
- Demonstrated success leading infrastructure transformations during carve-outs, TSA exits, or mergers, with ability to design standalone IT environments from the ground up.
- Strong expertise in cloud infrastructure (Azure/AWS/hybrid), networking, virtualization, enterprise storage, and end-user services (Help Desk, collaboration tools, device management).
- Experience managing lean global teams and leveraging MSPs/strategic partners to deliver scalable services.
- Deep understanding of ITIL service management, disaster recovery, and business continuity planning.
- Proven ability to manage multi-million-dollar budgets, negotiate vendor contracts, and drive cost optimization.
- Strong orientation toward innovation, automation, and continuous improvement (AI/ML-enabled infrastructure, zero-touch provisioning, advanced monitoring).
- Ability to work in a fast-paced environment and manage multiple priorities
- Strong analytical, problem-solving, and decision-making skills.
- Occasional travel to company site and vendor locations may be required.
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Ongoing training and professional development opportunities
- Opportunity to grow within a fast-paced, dynamic company
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