Payments Governance & Oversight Associate - Hybrid

Overview

Payments Governance & Oversight Associate - Hybrid

The Enterprise Payments Governance and Oversight (EPGO) team is seeking experienced risk management professionals who will drive end-to-end payments oversight and risk management across Capital One. Sitting within the Retail Bank, the EPGO team is a centralized function to support payments strategy, operations, and risk management. This team is tasked with executing governance and oversight of both intent and execution of payments strategy, operations, and risk management for the payment types utilized across the enterprise. In this role, you will be at the forefront of payments risk management, supporting solutions to remediate some of the biggest payments-related challenges while also building upon existing business-as-usual practices.

This role offers a unique opportunity as you will be at the forefront of the Capital One / Discover Integration, supporting internal customers establishing governance frameworks and collaborating with a diverse group of internal stakeholders, including senior leaders across Operations, Risk Management, and Product. You will be responsible for supporting and executing robust governance routines, conducting comprehensive monitoring activities to assess the health of end-to-end payment types including Discover integration and establishing payments governance for the Network. Furthermore, you will drive key strategic initiatives aligned with the evolving priorities of the Enterprise Payments organization through effective project and program management. You will be part of a high-performing team that fosters professional growth and encourages excellence.

General Responsibilities

• Develop and deliver comprehensive monthly, quarterly, and annual reports, delivering insights across payment operational performance, risk posture, and progress on key strategic initiatives.

• Monitor payments-related issues, events, and risks, translating these data points into actionable insights on the health of the payment type and identify strategies for risk mitigation

• Management of E2E payments use case inventory and supporting lines of business in demonstrating adherence to payment risk policy & standards

• Engage in payments-related projects and process initiatives to support governance and oversight activities

• Partner with Product, Tech, and Operations leaders as an advisor, to drive robust remediation and challenge strategic initiatives, ensuring payments risk is carefully considered throughout.

Ideal Candidate

• Results-oriented with an ability to deliver against goals and objectives

• Analytical mindset to support risk analysis and problem solving

• Team-focused, with demonstrated strong relationship-building and collaboration skills

• Exceptional communication and influencing skills, with the ability to navigate complex organizational structures and build consensus among diverse stakeholders

• Excellent analytical, problem-solving, and project management skills

Location: This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in risk management, audit, or governance and oversight roles

• At least 2 years experience in the banking or financial industry

• At least 2 years of experience supporting, partnering and interacting with internal and external stakeholders

• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications

• Bachelor’s Degree or Military experience

• At least 3 years of experience in risk management

• At least 3 years of project management experience leading cross functional projects and programs

• At least 3 years of experience supporting, partnering and interacting with internal and external stakeholders

• At least 3 years of experience working in payments

• At least 3 years of people leadership experience

• At least 3 years of process management experience

• Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $120,800 - $137,900 for Principal Risk Specialist; $151,900 - $173,400 for Risk Manager

Richmond, VA: $109,900 - $125,400 for Principal Risk Specialist; $138,100 - $157,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).