Associate Tech Service Specialist

Job Description

“In the Delivery & On-site Technology team, I found very professional and motivated colleagues working with Agile methodologies. I have not only learned a lot but also met new friends in the company. It has been an amazing journey.”

Join the LEGO® Technology organization and become a key player in supporting incredible tech solutions for LEGO® colleagues in the facilities!

We work with cloud and infrastructure technologies to support our colleagues in producing the best toy in the world and protect our great brand.

Core Responsibilities

The Associate Tech Service Specialist is an independent and dedicated player in their own field, providing advice and solutions to complex IT incidents and problems. Considered as an asset in a service product, being able to solve a wide variety of complex issues while shifting focus from being reactive to becoming proactive.

• Actively contributes to tasks in the Service Product that focus on removal of waste, self-service, automation, e.g. correct ticket routing.
• Sharing knowledge and information, seeks to apply standard processes.
• Takes ownership of tasks prioritized in the Service Product.
• Takes a data driven approach when working on initiatives.
• Proactively ensure IT Policies and Principles are being followed on the site.

Play your part in our team succeeding

In the Delivery & On-site Technology organization, we take great pride in demonstrating technologies resulting in an End User Happiness above 96%. Supporting a wide range of existing technologies and solutions and staying on top of what our “customers” need from us. To be able to constantly learn and grow our teams.

Working in this area is hugely exciting as we get immediate responses regarding the success of our actions, by keeping our colleagues happy and able to work. It is also a team of fun-loving individuals.

“We build on giants and enable the digital journey of the LEGO Group through Secure Infrastructure development and platform foundations.”

The team is based in the factory in Chesterfield, VA. The work environment is exciting, inspiring, flexible, and we like to have fun along the way!

Do you have what it takes?

Passion for computer infrastructure, especially virtual environment (network, computers, etc.) and more years of experience is fundamental here. With understanding of IT Service Management (ITSM) principles and IT infrastructure, including networks, servers, and databases. The strong candidate will have proficiency in diagnosing and resolving issues related to computer hardware and software and are eager to get things done.

• A commitment to providing excellent service and support to users, colleagues, and partners.
• Ability to rapidly acquire new knowledge and skills, adapting to changing environments and technologies.
• Competence in analyzing and interpreting data to drive decision-making and improve processes.

As a person, we expect the candidate to have a service approach and to be organized, like to get along with various people and be a problem solver for them. Strive to strength already existing IT fix skills and continuously think about how we succeed as a team. Also, to fit into our outstanding team, the preferred candidate should naturally bring a positive can-do-mindset and strong analytical skills to identify problems and develop innovative solutions.

To succeed in this role, you ideally already have experience with some of the following:

• Experience using ITSM tools to handle and optimize IT services. Familiarity with platforms such as ServiceNow, or Jira to track incidents, handle workflows, and improve service delivery.
• Knowledge and expertise in Microsoft operating systems, including Windows 10 and 11. Proficiency in using Microsoft Office Suite and services like Microsoft Azure and Office 365.
• Comfortable working with Apple operating systems, including MacOS for desktops and iOS for mobile devices.
• Familiarity with fundamental networking concepts, including LAN, WAN, VPN, and wireless technologies.
• Experience using platforms that allow for rapid application development with minimal coding, such as Microsoft PowerApps.
• Experience working in agile environments, using methodologies such as Scrum or Kanban.

Please note: If you require any reasonable accommodations or adjustments throughout the application process, please let us know. We will work with you to meet your needs.

This position is in Professional Skyline. Relocation support is not offered.

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Compensation

The salary for this position has a range of 76.283,00 $ - 114.425,00 $ based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave –We offer enhanced paid leave options for those important times.

Insurances –All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.