IT Specialist

Job Description

Job Description

Job Description:

• Provide technical assistance and support to users regarding computer systems, software, hardware, and network issues.
• Diagnose and resolve problems, install and configure software and hardware, and perform system maintenance.
• Ensure smooth operation of IT systems and help users effectively utilize technology
• This position is full-time on-site

Experience with system administration tasks (e.g., user management, system updates) is required for eligibility for this position.

Job Responsibilities

• Assist in day-to-day IT operations, including monitoring responding to incidents.
• Monitor system performance and maintain system health using tools like PRTG and SIEM.
• Perform regular updates, patches, and backups.
• Troubleshoot and resolve hardware and software issues.
• Manage user accounts, passwords, and permissions.
• Configure/Image laptops for users as needed.
• Assist in setting up and configuring new hardware and software.
• Support the network infrastructure and assist with connectivity issues.
• Document procedures, configurations, and troubleshooting steps.

Basic Qualifications

• Education: High school diploma or equivalent (required).
• Associate degree in IT, Computer Science, or a related field (preferred).
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft 365 Certified: Fundamentals (advantageous).
• Ongoing pursuit of IT certifications is a plus.

Experience:

• 5+ years of experience in IT support, helpdesk, or similar roles.
• Technical Skills
• Operating Systems:
• Basic knowledge of Windows Server and Microsoft 365 administration.
• Understanding of Active Directory.
• Networking:
• Basic knowledge of TCP/IP, DNS, DHCP, and VPN technologies.
• Familiarity with configuring Cisco switches.
• Hardware:
• Experience with troubleshooting desktops, laptops, printers, and peripherals.
• Software:
• Proficiency in commonly used office and productivity software (e.g., Microsoft 365, Teams and SharePoint).
• Security:
• Awareness of security best practices, including antivirus and endpoint protection.
• Basic understanding of data encryption and access controls.
• Soft Skills
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work well in a team and under supervision.
• Organizational skills for prioritizing tasks and managing time efficiently.

Preferred but Not Required

• Familiarity with scripting (e.g., PowerShell, Bash).
• ITIL 4 Foundation knowledge or certification.

AAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.

Company Description

AAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.