Solution Engineering Analyst

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

At Appian, we care deeply about automation, speed, and efficiency. The CIO department is a great place to apply these values. From Information Security to Business Technology to Solution Engineering, joining Appian gives you the opportunity to lead technical strategy, execution, and communication for the applications that support our employees, customers, and partners around the world.

The Solution Engineering team is growing, and we are seeking someone who is both technically curious and passionate about customer experience. This role combines technical work with customer service. We are looking for someone who is eager to learn, collaborative by nature, and motivated to create and improve business processes that enhance the customer journey. If you enjoy figuring out how things work and identifying opportunities to make them better, you will succeed here.

This role is based at our headquarters in McLean, Virginia. Appian was built on a culture of in person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office five days per week to foster that culture, share ideas, work as a team, and connect with the exceptional people across Appian.

What you will do

Manage the delivery of software and the onboarding experience for new Appian customers and partners

Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts

Assist customers and partners with basic inquiries, troubleshooting, and configuration changes

Manage incoming support requests directly or route them to the appropriate teams

Perform maintenance on Appian Cloud sites

Coordinate with Appian’s management team and customers to schedule maintenance activities on Appian Cloud instances

Manage scheduling operations for customer upgrades and on call rotations

Work an adjusted schedule, possibly until midnight or later, on the last day of each quarter to support the delivery of software

About you

You are motivated by creating a positive customer experience and build constructive relationships across teams.

You are solution oriented and speak up when business processes can be improved.

You are detail focused, organized, and bring strong technical aptitude.

You learn quickly, adapt easily, and can balance multiple priorities at once.

You communicate clearly in writing and in conversation. The ability to speak multiple languages is a plus.

You hold an associate or bachelor’s degree, preferably in a STEM field, or have professional experience in a similar capacity.

Experience in cloud technologies or in a Linux environment is a plus.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com . [Nasdaq: APPN]

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email [email protected] . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.