Service Manager

About our client

Our Client operates in the Automotive Industry, with its headquarters rooted strongly in India. It has its branches spread to more than 100 countries, providing employment to more than 2,50,000 people all over the world. They fall in the Fortune India 500 List. Their core business is manufacturing motor vehicles. They operate in 15+ key industries, making significant contributions to the world economy.

Job

Responsibilities:

Technical:

• Collaborate with the MAgNA Tech support team to promptly resolve dealer service & parts issues and improve customer satisfaction.
• Provide regional and on-site system training to aid in troubleshooting and repairing equipment.
• Work with the Dealer Service team to advance the Service Management Development and Certification Program.

Dealer Development:

• Participate in the new dealer selection and onboarding processes.
• Conduct capability assessments for dealers and develop action plans to enhance their performance.
• Ensure dealer participation in required technical training and certification programs for products.
• Train dealer service and parts personnel on systems (Dealer portal, mTAR, EPC, mWarranty, etc.).
• Assist dealerships in improving absorption rates through increased sales.

Parts & Service:

• Collaborate with the parts aftersales team and dealer parts team to meet parts purchase targets for the region.
• Basic understanding of Service& parts Operations management and KPIs
• Promote the usage of our client OEM service parts within assigned dealerships.
• Increase dealership participation in parts programs and promotions.
• Provide technical assistance related to parts to dealerships.

Quality, Warranty & Campaigns:

• Ensure dealers' personnel are trained in warranty processes and procedures.
• Monitor campaign completion and advocate for 100% closure on all safety-related issues.
• Administer the goodwill policy in alignment with customer, dealership, and our client interests, adhering to budgetary constraints.
• Conduct regular warranty audits to ensure compliance with warranty policy.
• Report field issues and repeated failures to the quality team.

Requirements:

Education:

• Bachelor’s Degree and experience in agriculture, or construction industry.

Required Qualifications:

• Minimum 5+ years of Aftersales experience in the agricultural, construction, automotive industry.
• Knowledge of dealership operations and working with dealers
• Good understanding of service and parts operations management
• Strong Technical knowledge in Agricultural equipment’s
• Excellent verbal and written communication skills for effective interaction with dealers and customers.
• Ability to resolve technical problems across various domains, including mechanical, electrical, electronic, and hydraulic issues.
• Intermediate to advanced knowledge of Microsoft Office Applications.
• Ability to Tavel 75% of the time.
• Valid driver’s license with a clean driving record.