Office Manager

Job Description

This position is responsible for managing office operations of the Center for Orientation, Retention, and Exploration to ensure efficient functioning of the department by ensuring that students are screened appropriately for appointments, informed on the new student experience, and directed to retention initiatives. This includes monitoring and reconciling the departmental budget, training and evaluating student and hourly support staff, ensuring accurate reporting of the department’s caseload and maintenance of student records, and providing administrative support to the director.

Given the nature of the positions in Student Enrollment, Engagement and Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

Knowledge, skills and abilities

• Considerable knowledge of effective customer service and problem resolution techniques.
• Working knowledge of computer software and information systems such as Microsoft Office and Banner or related programs.
• Working knowledge of budgeting principles.
• Effective oral and written communication skills.
• Demonstrated effective organizational and time management skills in dealing with multiple clerical and logistical activities.
• Demonstrated excellent interpersonal skills.
• Demonstrated ability to work well with diverse groups of people.
• Demonstrated ability to work independently and prioritize work.
• Demonstrated ability to interpret and follow established policies and procedures.
• Demonstrated ability to use sound judgment to make appropriate decisions.
• Demonstrated ability to produce reports and manipulate data.
• Demonstrated ability to lead and direct the work of others.

Special licenses, registration or certification

None

Education or training

N/A

Level and type of experience

• Considerable experience providing administrative or clerical support in a professional office setting. Some experience monitoring and reconciling budgets.
• Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
• Some knowledge of relevant University and Commonwealth of Virginia policies and procedures.
• Some experience in a university setting.
• Some experience utilizing Banner.
• Some Experience supervising staff.