Problem Management Analyst

Description

Are you an analytically minded person inspired by the ability to resolve issues? Are you ready to take your career to the next level and be recognized for your innovative contributions? As a Support Specialist you will be able to make an impact in one of the most dynamic organizations in the Financial Services industry. As a Support Specialist you will coordinate IT support activities for major systems and related subsystems to ensure the integrity of computer-generated data. In this critical role, you will perform analysis of business and user needs, document requirements, and research gaps to provide process improvements.

Responsibilities

Analyzing and trending data on IT issues

Collaborating with industry leading IT professionals on various projects

Design or modify business processes and the corresponding information technology solutions

Contributing to report distribution as well as IT standards development and enforcement

Responsible for Problem Management of all Innovation & Support teams

Basic Qualifications:

● High School Diploma, GED or Equivalent Certification

● At least 1 year of experience in Application Technical Support

● At least 1 year of experience in Network Support

Preferred Qualifications:

● MCSE, MCSA, ITIL Certification

● Experience in project management workflow

● Basic SQL

● 2+ years of experience in Application Technical Support

● 1+ year of experience in Reporting and Analysis

● Technical writing skills are a plus.

Skills

Business analysis, Incident management, problem management, servicenow, jira

Additional Skills & Qualifications

Looking some level of understanding networking

Ask the right questions

Strong communication skills

Will be on a ton of calls that they'll be driving

NOC/Incident Management experience could work

What happened? Why did it happen? How do we prevent that from happening again?

You will be interviewing on a post mortem call

Outage - talk it through, why is happened - team will have follow up calls - process

ServiceNow - problem management records (would be a plus)

Jira - project tracking and tracking of everything outside of ServiceNow

Slack

Google Suite

TCP/IP - understand the 7 layers and high levels maps to connect

Windows environment

VPN's

Job Type & Location

This is a Contract position based out of Richmond, VA.

Pay and Benefits

The pay range for this position is $35.00 - $37.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Richmond,VA.

Application Deadline

This position is anticipated to close on Nov 18, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.