Senior Benefits Specialist

Job Description

Job Description

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.

Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.

The Senior Benefits Specialist plays a key role in supporting the administration and delivery of employee benefit programs. This position ensures accurate and timely data flow between internal systems and external benefit partners, assists employees in understanding their benefit options, and helps maintain compliance with organizational policies and regulatory requirements. The role is ideal for someone who is detail‑oriented, comfortable working with data, and motivated to enhance processes that improve the employee experience.

Benefit Administration & Reconciliation for the United States and Canada

• Conduct routine reconciliations across all benefit programs and escalate discrepancies
• Complete monthly payroll reconciliations
• Manage monthly Evidence of Insurability reviews
• Help support Canada benefits administration as needed

Report Preparation & Review

• Review and validate weekly and monthly data files to carriers
• Generate and review weekly HRIS reports
• Audit 401(k) deferral and loan change reports
• Prepare benefits census files as needed to support plan administration

Employee Communication & Support

• Send new hire benefit communications
• Provide timely and accurate responses to employee benefit questions.
• Support the administration and processing of benefit-related events within the HRIS

AI Utilization & Development

• Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
• Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

• 3 - 5 years of experience in HR/benefits administration required.
• Experience working with HRIS systems.
• Strong Excel skills, including VLOOKUP, pivot tables, and data validation.
• High attention to detail and ability to manage recurring deadlines.
• Strong communication and customer service skills.
• Ability to handle confidential information with professionalism and discretion.
• Experience or comfort working in an AI‑solutions–driven environment preferred.
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards

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Benefits Summary

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: - consulting.com/careers/benefits/.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.